Sarat Ford Lincoln - Service Center

Service has always been good at Sarat. I purchased a newer Ford Explorer and have had it serviced there several times. This service was for my older explorer that my son now drives and because of the q newer Ford Explorer and have had it serviced there several times. This service was for my older explorer that my son now drives and because of the quality of work done before on my explorer I brought his there. The price is always more than what I want to pay but overall it seems fair. I will continue to utilize Sarat in the future. More

When my car broke down and I called Sarat Ford Lincoln I spoke with Pete. He answered all my questions. When I asked about a loaner car he checked and found I was eligible for one. However, there wasn't one spoke with Pete. He answered all my questions. When I asked about a loaner car he checked and found I was eligible for one. However, there wasn't one there at the time. While I was waiting for the truck to arrive to tow my car in Pete called and said if I could be there later about 3:00 P.M he would have a car there for me. Well, the truck came about two minutes later. When I arrived at Sarat Ford about 11:00 - 11:30 A.M. Pete had a car ready for me. This was wonderful as I was babysitting in the afternoon and didn't know how I was going to change that if I was late. Once before I had to wait in the waiting room for someone to pick me up and take me to a car rental place. Then I had to fill out papers, etc., well, it all took about two hours. If this happened I would have been late. So I want to thank Pete for his helpfulness, pleasantness and kindness. He made a bad situation very tolerable. Everyone I spoke to there was very, very friendly. Barb More

I was very happy with all the employees that helped me. I was also impressed with the rent a car service. If there is ever a need to get my car serviced in the future, I would definitely take it to Sarat For was also impressed with the rent a car service. If there is ever a need to get my car serviced in the future, I would definitely take it to Sarat Ford. Thank you. John Largay More

The car is only used for the summer months. It had not been started in several months. It would not start so we had it towed to the dealership for service. The fuel pumped was replaced and the mechanic sa been started in several months. It would not start so we had it towed to the dealership for service. The fuel pumped was replaced and the mechanic said it was very loud. He found water in the oil so he changed the oil which improved the noise but possibly has a bad head gasket. He flushed the system and put in an additive to hopefully seal the leak. The car is a 1999 so we did not want to replace the head gasket if possible. My wife says the car has a ticking noise that was not there the last time she drove the car but I suggested she drive the car for a while to see if it gets better as it has not been driven for quite some time. She will not be driving it until the weather improves so I am hopeful this is not a new problem. I am pleased with the mechanic for finding the origonal problem suggesting an alternative to replacing the head gasket. I understand this may not be a cure and the head gasket may need replacing in the future. More

It been my choice to use the Sarat Ford Service department based 50 years experience with the dealership. I purchased a 1963 Ford Galaxie from John Sarat department based 50 years experience with the dealership. I purchased a 1963 Ford Galaxie from John Sarat More

Your staff as usual are very friendly and proffessional, attention to detail on the mechanic side was lacking when they forgot to put the plastic chrome piece back on my drivers mirror. attention to detail on the mechanic side was lacking when they forgot to put the plastic chrome piece back on my drivers mirror. More

Quick and easy. Pleasant experience. Friendly service Quick and easy. Pleasant experience. Friendly service representatives. Convenient hours and location. A pleasure to do business with. Treated l Quick and easy. Pleasant experience. Friendly service representatives. Convenient hours and location. A pleasure to do business with. Treated like a valued customer. Overall good experience. More

It is nice to always be recognized as a regular customer and WELCOMED back. Peter consistently makes me feel very welcomed when I return for service. and WELCOMED back. Peter consistently makes me feel very welcomed when I return for service. More

The service staff at Sarat is great ! Its the # 1 reason that I buy my cars from Sarat !!! Give em a try, you will not regret it !! that I buy my cars from Sarat !!! Give em a try, you will not regret it !! More

We were very satisfied with the service and the staff at Sarat. We are made to feel that we are appreciated as customers and everyone is very professional and cordial. James & Dorothy Mikaelian Sarat. We are made to feel that we are appreciated as customers and everyone is very professional and cordial. James & Dorothy Mikaelian More