Sarat Ford Lincoln

Horrible Service I brought my car in for an appointment for a recall update that called for a software update to the emissions. An hour and fifteen minutes later I was I brought my car in for an appointment for a recall update that called for a software update to the emissions. An hour and fifteen minutes later I was told they were having trouble figuring it out. My appointment as at 3:30. At 5:00 my car came out and I was told they were not able to figure it out and I would have to call back and schedule a whole day appointment. When my white car came out it had a big smear of grease on the door. The customer service rep had to check the pictures prior to removing the grease to make sure it was not there when I came in. Now an hour and half previous the rep took the pictures and informed me that they would not be able to do a car wash which apparently must be a standard part of the service. I responded by saying that's fine because I just had come through the Golden nozzle car wash and that I do it on the daily because it is on my commute. She asked me if I had a pass. Once she confirmed that the picture confirmed my claim that the grease was not on it upon arrival she grabbed some wiped it off with a cloth which was all I needed her to do from the get go! The whole experience was an unfriendly and unpleasant waste of time. I will find another dealership to get the recall service completed. More

Will not return Purchased two vehicles from Sarat neither was a good experience! Have had good experience with service in the past but that has since changed when the Purchased two vehicles from Sarat neither was a good experience! Have had good experience with service in the past but that has since changed when they would not even take a minute to address a simple warranty issue. Guess I will find a new dealer to purchase my next Ford More

They don't honor their own used truck warranty We purchased a flat bed F550. We are in Canton Ohio. They shipped it to our location. It broke down ad was towed twice in the first two weeks. We supp We purchased a flat bed F550. We are in Canton Ohio. They shipped it to our location. It broke down ad was towed twice in the first two weeks. We supposed them with our coat for repairs and towing fees. We never heard back from them again. John Onyshko Graco Concrete More

Terrible Post-Sale Service! Sarat Ford was eager to sell us a vehicle, but ONE DAY later couldn't be bothered to return emails and phone calls. The new car they sold us had a not Sarat Ford was eager to sell us a vehicle, but ONE DAY later couldn't be bothered to return emails and phone calls. The new car they sold us had a noticeable nick on the tailgate. After REPEATED attempts to reach the salesperson, we were told he could only offer us a small vial of factory paint for us to FIX IT OURSELVES. A few months later, the sales team AGAIN ignored repeated attempts to request paperwork proving they paid the state sales tax (which the State disputes they did). Very BAD, very, very BAD service!!! More

Horrible Service at Sarat Lincoln The worst dealership I have ever dealt with! I bought a brand new navigator with rusting tailgate, so they painted it once, Then rusts again, so the The worst dealership I have ever dealt with! I bought a brand new navigator with rusting tailgate, so they painted it once, Then rusts again, so they painted it twice, rusted again, then they told me they’re not standing behind the 6 month old, & 2nd paint job. This is not all! I brought in vehicle for an oil change but received it back with a loose oil filter blowing oil all over the floor and ground! Another time I received the vehicle back with scratches, then I waited an hour and a half just to drop off a vehicle because the autobody service staff wasn’t in, and evidently there’s some type of internal fighting in the service department ( this was told to me directly by staff) which causes messages and requests to be lost! If you’re looking for a lot of problems then go to Sarat if you want to have a normal life go to Stevens Lincoln, Hoffman Lincoln, or any other Lincoln dealerships, as you’ll be hard-pressed to find a worse DEALER than Sarat. More

over priced repairs not needed I brought in our Explorer for and oil change and the girl came up to me and told me I needed an alignment and cabin filter for a total of almost 160.0 I brought in our Explorer for and oil change and the girl came up to me and told me I needed an alignment and cabin filter for a total of almost 160.00. The problem is I just had that done 2 months ago when it was in for a check engine light. After she apologized and said she made a mistake one of the salesmen came over and said that happens a lot now. I won’t be back. More

Went in for a possible transmission sound At 7:00 am with an appointment I took my F150 for a possible transmission sound and was told that I had spark plug issues not transmission.The service At 7:00 am with an appointment I took my F150 for a possible transmission sound and was told that I had spark plug issues not transmission.The service person John told me he would call me with an update on the removal of the plugs. NO CALLS. At 3:30 I called thinking there were no issues only to be told we have to keep your truck. Out of 8 spark plugs 6 were broke off by the service center. They state they have a tool to deal with this. The next day no call again, I call at 11:50 get disconnected or hung up on, I call right back and the woman tells me John will call you right back he's on another line. Again NO CALL back. I then ask my husband to call hours later and he gets a response of they are not sure if the truck will be done again, my husband pushed back as he also had been a service mechanic that it does not take days to replace spark plugs. Miraculously my husband calls 1.5 hours later and the truck is done. I inquired about the NO CALLS when arriving at the service center and was told they were too busy to return my call. So once your vehicle is in service don't expect any quality customer service because there is none! So to take care of 8 spark plugs it took almost two entire days! More

My trucks Have had nothing but problems with service! Chris the service manager doesn't call back and every person in the service center is nothing but rude, I Have had nothing but problems with service! Chris the service manager doesn't call back and every person in the service center is nothing but rude, I've come to think its a requirement to work there! We spent 20,000 to have a new motor put in one of our tow trucks 4 months ago and have had it back at the dealership a total of 11 times! They were told it's not running right and we were told we'd have to spend another 3,000 for a DPF. After we did that the engine light came back on and they had to replace the block and 4 injectors! They never listened to us when we told them that wasn't the problem! Never again! Sarat is all about making money they care nothing for their customers! This is my working truck and they did nothing to help us other than give us attitude! This truck has been in the shop a month total out of 4 months! Conerciak says customers become friends, what a crick!!!!!! More

Took $1700 for Repairs, Then Failed me on Safety Inspection Brought my Super Duty truck in for routine maintenance, sold me new shocks, and a new 4WD hub. Charged me $1700 - Then failed me on a Safety Inspectio Brought my Super Duty truck in for routine maintenance, sold me new shocks, and a new 4WD hub. Charged me $1700 - Then failed me on a Safety Inspection. The windows are 7% too dark and I need a Catalytic converter. You could have discussed the failure items with me before putting a reject sticker on the truck.....Very disappointing. The customer is not your priority. More

OK experience Actual purchase of the car went smoothly. The following two months that it took to get extra work done (that was part of the negotiated deal) that pr Actual purchase of the car went smoothly. The following two months that it took to get extra work done (that was part of the negotiated deal) that proved frustrating. When things finally came together, the work only took a day and a half, and I got my car back in a reasonable time frame. More