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Sarat Ford Lincoln
Agawam, MA
110 Reviews
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success.
Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team. Their full service dealership offers quality products, quality service and convenient service hours.
Sarat Ford Lincoln offers a variety of New and Pre-owned vehicles. Plans to expand Sarat's service department were realized in 1989, when a new dealership was built across the street. The original building was converted into a state of the art body shop facility. The new building has an impressive 24 bay service center that today houses a $1,000,000 parts inventory featuring many varieties of other specialty manufactures.
Sarat Ford Lincoln is a Fast Lube dealership - providing 29 minute lube, oil and filter changes without an appointment, for added convenience, the service center is open until 8 PM Monday through Thursday, 5 PM on Fridays and 8 AM - 4 PM on Saturdays.
On behalf of everyone at Sarat Ford Lincoln, we would like to thank you for visiting our web site. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
Sarat Ford Lincoln truly has every one of your automotive needs covered. The only question left now is how we can best serve you. To take advantage of any one (or more) of our services, be sure to contact us today. Or, stop by and see us in person at 245 Springfield Street Agawam, Massachusetts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 110 reviews
February 02, 2013
It been my choice to use the Sarat Ford Service department based 50 years experience with the dealership. I purchased a 1963 Ford Galaxie from John Sarat department based 50 years experience with the dealership. I purchased a 1963 Ford Galaxie from John Sarat More
by Xenophon
Employees Worked With
TRish
February 01, 2013
Your staff as usual are very friendly and proffessional, attention to detail on the mechanic side was lacking when they forgot to put the plastic chrome piece back on my drivers mirror. attention to detail on the mechanic side was lacking when they forgot to put the plastic chrome piece back on my drivers mirror. More
by Brian Lefebvre
Employees Worked With
Carol
January 18, 2013
Derrick was as helpfull as he could be to get me the best deal. He was ver good to work with and answered every question I had. Yes, I woul love to work whit Derrick in my next purchas....Thank You Very best deal. He was ver good to work with and answered every question I had. Yes, I woul love to work whit Derrick in my next purchas....Thank You Very Much. More
by 1falcon
Employees Worked With
Derrick White
January 18, 2013
Quick and easy. Pleasant experience. Friendly service Quick and easy. Pleasant experience. Friendly service representatives. Convenient hours and location. A pleasure to do business with. Treated l Quick and easy. Pleasant experience. Friendly service representatives. Convenient hours and location. A pleasure to do business with. Treated like a valued customer. Overall good experience. More
by rwbelray
Employees Worked With
Mike Skala
January 18, 2013
It is nice to always be recognized as a regular customer and WELCOMED back. Peter consistently makes me feel very welcomed when I return for service. and WELCOMED back. Peter consistently makes me feel very welcomed when I return for service. More
by Berrycape
Employees Worked With
Peter G. In service
January 13, 2013
The sales staff were very helpful in getting us the car we wanted. The actual sales process was no pressure which was a nice change from other car buying experiences I've had. we wanted. The actual sales process was no pressure which was a nice change from other car buying experiences I've had. More
by westmass
Employees Worked With
Kevin Hughes
January 12, 2013
We were very satisfied with the service and the staff at Sarat. We are made to feel that we are appreciated as customers and everyone is very professional and cordial. James & Dorothy Mikaelian Sarat. We are made to feel that we are appreciated as customers and everyone is very professional and cordial. James & Dorothy Mikaelian More
by Mikaelian
Employees Worked With
Dorothy Mikaelian
December 29, 2012
Great customer care. Great approach when presenting the vehicle. The staff was terrific. Personal care and follow through was great. I'd recommend to all vehicle. The staff was terrific. Personal care and follow through was great. I'd recommend to all More
by Richmit
Employees Worked With
Jeff Sarat, Steve Phanoeuf, Justin
March 06, 2012
took Lincoln Town Car overnight to test drive, put in around $52 worth of gas to make the trip. Only used about half that amount. Asked if a partial refund was possible for the gas after I declined the c around $52 worth of gas to make the trip. Only used about half that amount. Asked if a partial refund was possible for the gas after I declined the car. Manager assured me no problem, they would mail me $20; couldn't give it to me on the spot 'cause the bookkeeper was out. Called a week later - still no check. Two weeks later - have written it off. Manager had no intention of keeping his word. Not surprising since the sales staff didn't bother telling me that this was a "hit car" until after I returned it and saw the CARFAX. Principle here is not the $20; it's "whoever is faithful in what is least is faithful in much". If I could not trust these foks over a matter of twenty bucks, I sure wasn't going to be confident if I had a warranty problem with the car. jjd Newtown CT More
by jjdenike
Employees Worked With
brian foley
