Sarat Ford Lincoln

Sarat Ford in Agawam, Massachusetts has always been my place to go. I try every brand they carry and still go back to the Explorer Dan Krupa sales person always gives me the best customer service possible place to go. I try every brand they carry and still go back to the Explorer Dan Krupa sales person always gives me the best customer service possible Jeff Sarat through financing always does the best that he can for me I wouldn’t shop any other place. For my vehicle needs. Sarat Ford is my go to and my family go to for all our vehicles. More

This is my 3rd purchase from the commercial truck department, they always have a good selection and are willing to do what it takes to simplify your purchase. I came up with a truck that had a transm department, they always have a good selection and are willing to do what it takes to simplify your purchase. I came up with a truck that had a transmission issue, otherwise a very nice truck. I couldn’t be without a truck so, it became somewhat of an urgent need to have a reliable vehicle for my plumbing business. They offered $3500 for my trade in I got them up to $500 knowing full well that was still to little. I later heard from the guy who bought it for $17500.00. Why can’t people just be fair? The owner is probably loaded already yet the greed is undeniable. This is exactly why we all know not to trust dealerships. I’ll never purchase anything here again and will make sure not to recommend them either. More

Friendly, knowledgeable no pressure sales. They were able address my new vehicle needs while giving the best dealer discount and trade allowance. Thank you Sarat Ford Sales team. They were able address my new vehicle needs while giving the best dealer discount and trade allowance. Thank you Sarat Ford Sales team. More

I am very disappointed with Sarat Ford and would not recommend buying a car from them. I recently purchased a 2024 Toyota Venza from them online due to a 2 hr driving distance. It was advertised to be i recommend buying a car from them. I recently purchased a 2024 Toyota Venza from them online due to a 2 hr driving distance. It was advertised to be in brand new condition, with low mileage, so I agreed to purchase it based on the information and pictures the salesman provided. Later down the line in completing the sale, the salesman disclosed that there was a scrape on the rear quarter that hadn't been identified in the pics they sent me. They wanted to charge me an additional $600 to do the body work in their own shop. I declined the repair because any other dealership I've worked with before, has always included ding and scrape repairs as part of the agreed upon sales price. When the car was delivered, it was raining, so I was unable to inspect further. The next day, I noticed that there were also two small dents on the same side and rear which had never been disclosed by the salesman. I took the car to an auto body shop I trusted and was given an estimate of $1638.44 to repair everything. I communicated this to Brian Foley the Sales Manager along with a copy of the estimate. He responded that they would reimburse me only $1000 towards the repair, which I reluctantly accepted, since I was already in for the $600 scrape. It has been over a month and no check from Sarat Ford. Brian Foley has not returned multiple voicemails and emails from me to find out what happened to the check. I also complained to the Dealership website and got NO response. This is how they treat no-hassle ,slam dunk, cash customers? BUYER BEWARE... these people are apparently not trustworthy to do business with! More

John Cassidy the salesman was excellent. Finance manager Steve was excellent.All were very friendly and helpful Finance manager Steve was excellent.All were very friendly and helpful More

Very pleased with the accommodating sales staff in their understanding of the products they sell understanding of the products they sell More

I recently purchased a Ford F350 from Kevin. What a fantastic job! The sale went very smoothly. My overall experience was excellent, and I can see myself and my family being repeat customers. Th What a fantastic job! The sale went very smoothly. My overall experience was excellent, and I can see myself and my family being repeat customers. Thank you, Sarat. More

Thank you for your assistance solving our dilemma and purchasing a 2024 Lincoln Corsair. We are very pleased with the process and the new vehicle. purchasing a 2024 Lincoln Corsair. We are very pleased with the process and the new vehicle. More

Our experience with Sarat Ford/Lincoln has always been great, that's why we are a repeat customer. After we test drove the Explorer we decided it fit our needs. The whole process went very smoothly. We great, that's why we are a repeat customer. After we test drove the Explorer we decided it fit our needs. The whole process went very smoothly. We are extremely happy with our purchase. Thank you again Sarat for a pleasurable experience again. More

I put a deposit on a truck that was listed online. The dealer arbitrarily raised the price by 6k and expected me to still purchase it. I immediately got my deposit back and I will never do business w The dealer arbitrarily raised the price by 6k and expected me to still purchase it. I immediately got my deposit back and I will never do business with them or advise anyone else to...unless you like getting ripped off!! More