Sarasota Ford - Service Center

Worst used car experience I ever had in my life . I have bought several new cars and used cars for the last 15 years and this dealership ripped me off and sold me a piece of xxxx explorer. The whole buying bought several new cars and used cars for the last 15 years and this dealership ripped me off and sold me a piece of xxxx explorer. The whole buying process went smoothly, I bought a GMC Terrain after 2 yrs I needed something bigger so I went in to trade it in. Todd salesman showed me this 2015 Ford Explorer which we drove and seem pretty decent and had low miles. As soon as 2 weeks passed the problems started. Weather strips were starting to lift, called the useless service department took it in and they took over 4 months to get them “FIXED”. After that it’s been problems after problems, going in and wasting my time for the service people to not find or “DUPLICATE” the issue. After telling them that something was wrong with ac and again couldn’t duplicate the problem, ac went out that’s where they supposedly “FIXED” it. After that ac went out AGAIN they had it for over a month AGAIN, so I been paying for driving a loaner more than half the time I’ve owned my vehicle. So if you are looking to buy a car DO NOT BUY HERE!!! because the second this place gets your money and the papers signed they will ignore you, not follow through, and they will look at you like if you were crazy making up all this problems with your vehicle. The salesmen pressure you to write them a 5 star review before you’ve even driven off the lot. I talked to the service manager, been dealing with MICHAEL AUGUST, and ROBYN KNOLL. ROBYN KNOLL another one that will say she will help get your vehicle fixed just to get you to do a positive review, after you do it she will ignore your emails and say SHE NEVER GOT AN EMAIL. This last time they kept my vehicle over a month made me buy a new battery because they said they would not diagnose the vehicle with a bad battery, took them a new battery picked up my vehicle 1 week after and they said it was fixed. WELL THEY MADE ME SPEND $180 ON A NEW BATTERY FOR THEM NOT TO FIX MY VEHICLE. I went in today 1/5/2021 to try to speak to a manager because since DEC 26th, 2020 the service manager has had no time to call me back and he was still “BUSY” today. MICHAEL and ROBYN advice me that my best was to get a second opinion at a different Ford dealership, because they couldn’t seem to fix “MY PROBLEM”. When their foreman people have test drove my vehicle and saw the problems. THIS IS THE WORST DEALERSHIP..FULL OF LIERS!! I will be filling a complaint!! More

Sarasota Ford is the best ford dealership around. Brad B. Is hands down the best service provider I’ve ever had at any dealership. He keeps you informed and always gives updates. Keep this place in mind for Is hands down the best service provider I’ve ever had at any dealership. He keeps you informed and always gives updates. Keep this place in mind for your next car/service dealership! Best part was my parts were in stock and then around time was less then 24 hours!! More

service advisor and conciege valet service A most enjoyable experience, rather than a root canal, John Weschler the assigned service advisor was on top of the whole process and expedited fixing A most enjoyable experience, rather than a root canal, John Weschler the assigned service advisor was on top of the whole process and expedited fixing my car and getting it back to me ASAP. The concierge service that picked up my car and returned cleaned and disinfected was a real blessing. Kimmy McNary has an invaluable service for the greater Sarasota area. I doubt I will ever drive into the dealership for service again. Signed a thoroughly satisfied customer.Stephen Baerwalde More

EXCEPTIONAL JW IN SERVICE IS ALWAYS PROFESSIONAL AND ALWAYS MAKES VISITS WORTH WHILE. EVEN ON THE BUSIEST DAYS AND WITH WHATS GOING ON IN THE WORLD NOW. JW IN SERVICE IS ALWAYS PROFESSIONAL AND ALWAYS MAKES VISITS WORTH WHILE. EVEN ON THE BUSIEST DAYS AND WITH WHATS GOING ON IN THE WORLD NOW. More

Had some work done in the body shop, Matt Coppens set everything up. Got a loaner delivered and picked up. Car looks great! Thank you to the whole team. everything up. Got a loaner delivered and picked up. Car looks great! Thank you to the whole team. More

They got it right the first time Recently had the A/C in my 98 Ranger repaired (after others had tried and failed). Bill Kennedy was on top of everything from the beginning all the wa Recently had the A/C in my 98 Ranger repaired (after others had tried and failed). Bill Kennedy was on top of everything from the beginning all the way through to the end (which was surprisingly quick). I suspected the problem was a refrigerant leak in the evaporator and that turned out to be the source of the problem. Now my A/C is good for another 22 years !!! More

Improper Balancing or None? Nice, polite employee who greet you. I had two new tires installed on my older Subaru. Was told they were balanced. Driving home noticed shaking on an Nice, polite employee who greet you. I had two new tires installed on my older Subaru. Was told they were balanced. Driving home noticed shaking on and off and road noise. Next day came back to Quick Lane. Waited two hours and was informed that my two older tires have "uneven wear patterns" . Also was told that they moved my new tires to the front and balanced all four tires. Then was given a quote for two tires. I left for home and car still shaking on and off. So, I stopped at an automotive shop near home. Two mechanics inspected my older tires and said they were perfect. They then checked the balancing and found that all four tires were not balanced. I then asked them to balance the tires and they did this with no charge to me. My car now drives smooth with no shaking. What is goi going on with your Techs? Bad two experiences, will not be back or reccomend. More

Wally in the Quick Lane did an outstanding job! He was professional, extremely helpful and he set an expectation for me which was met 100% I would highly recommend working with Wally. Thank you Wally! professional, extremely helpful and he set an expectation for me which was met 100% I would highly recommend working with Wally. Thank you Wally! More

Excellent service throughout my experience My recent service visit to Sarasota Ford was outstanding. I want to personally recognize and thank John "JW" Weschler for handling everything from t My recent service visit to Sarasota Ford was outstanding. I want to personally recognize and thank John "JW" Weschler for handling everything from the first phone call to having my car washed prior to picking it up. It's the superior customer service that will keep me coming back when I need to have something done. Thank you, again, to JW and the entire service staff at Sarasota Ford for a great experience during challenging times. Joe B. More

Outstanding customer service! I want to commend the Sarasota Ford Service department for a job well done. I specifically want to commend Michael August for EXCEPTIONAL customer ser I want to commend the Sarasota Ford Service department for a job well done. I specifically want to commend Michael August for EXCEPTIONAL customer service! I took my car into Sarasota Ford because the gear module would periodically lock up. They diagnosed the car that day and determined the gear module needed to be replaced. They ordered the part and replaced the original gear module as soon as the new part came in (same day). Total turnaround was 2 days. Michael August kept me updated every step of the way! He texted me with the diagnosis and plan of action, texted me when the part came in and gave me an estimated time of when the car would be finished, texted me when it was finished, and arranged for a Lyft driver to take me to and from the dealership. I used to manage a regional customer service center for a Fortune 500 company, so good customer service is very important to me. Michael's sincere customer focus is extraordinary! Thank you, Michael, for taking such good care of me. More