Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sarasota Ford
Sarasota, FL
1,648 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,648 reviews
June 26, 2011
Went in for an oil change and everyone was very kind and welcoming. Service was fast and done well. I bought my car here so I will continue to come back for the service on it. No problems with Sarasota For welcoming. Service was fast and done well. I bought my car here so I will continue to come back for the service on it. No problems with Sarasota Ford's service yet. KR More
by klrobb1
Employees Worked With
Daryl Williams
June 10, 2011
Very disgusted with the lack of honesty, integrity and customer service! When I was there I was treated very poorly, I was looking to trade in the last SUV I purchased from them(another bad experience)b customer service! When I was there I was treated very poorly, I was looking to trade in the last SUV I purchased from them(another bad experience)but I recognize the fact that they have a high turnover of employees and was going to give it another chance. I walked onto the lot and told the sales rep that I was interested in an F150 or a Ford Edge and he tells me "what you really need is to get yourself in a fuel efficient "car"... I was surprised, told him that gas wasn't an issue, that I was used to paying high gas prices and I went around looking at what they had in trucks and he came back(with a manager) wanting to show me a sedan.. I went to Matthew Currie two days later and they were very accommodating, professional and listened to me then provided what turned out to be the best experience I have ever had purchasing a vehicle. I am still having to deal with Sarasota Ford about my warranty cancellation and unfortunately they have made it very difficult for me to even get a straight answer on the dollar amount that I would be refunded. The finance manager Ed Bailey lied to my face and told me that no one at the dealership has access to the information regarding warranty cancellation! After I left I called and asked for the GM and whoever I spoke to didn't give his name or apologize and didn't seem to care either, finally they transferred me back to a different finance person who said they would handle it right away. The cancellation form did not get presented for processing until two weeks later.. I got this information not from Sarasota Ford but by calling the other dealership and contacting the Warranty company. It has taken me over a month to get feedback. More
by Magnum941
Employees Worked With
Ed Bailey
June 09, 2011
Well I bought my first new car, a 2011 Mustang GT premium. I bought this car 3 months ago and decided I should pass on my positive experience. The car is great and I give credit to Ford for that but premium. I bought this car 3 months ago and decided I should pass on my positive experience. The car is great and I give credit to Ford for that but the the buying experience was great also. I took a test drive and loved the car. Negotiations were simple and a good deal was on the table so I bought it. Yes, I'm a haggler always looking for the best deal and they came through without difficulty. I've also bought a used car from them about 8 years ago, so this is my second buying experience from Sarasota Ford. I have had minor warranty work needed and my service rep at the dealership took care of business and got me back to enjoying my new Mustang. More
by Skeebo
Employees Worked With
Robert Watrous, Bill Godfrey
June 08, 2011
This dealership is a joke. I usually deal with Brandon Ford and will never stray from them after this experience. I called about a price I saw on the internet - there were 4 of the same cars with that pri Ford and will never stray from them after this experience. I called about a price I saw on the internet - there were 4 of the same cars with that price. I was scheduled for a test drive at 6 and showed up early. Mysteriously, two of the cars that I'd driven an hour to see were now gone after only 2 hours since my call had gone by. And the ones that were left were SHOCKER the more expensive ones. I was never dishonest about my price range yet for some reason they were misled. We get into the dealing room and they come back with a price $4K HIGHER than the internet price. When I asked why I was told...and I quote... "If we put the actual price out there do you think we'd get any phone calls?" HAHA...so you false advertise to waste people's time and let them think they are getting a better deal when its actually far worse. Don't deal with them, go to another Ford dealership and be treated with respect. More
by allycateb04
Employees Worked With
unknown
February 01, 2010
I bought new Taurus From Lee Newman, the car is awesome and LEE was great, if you are in the market for a new Ford or a used car you should ask for Lee. The service is TOP NOTCH at SARASOTA FORD. WE have b and LEE was great, if you are in the market for a new Ford or a used car you should ask for Lee. The service is TOP NOTCH at SARASOTA FORD. WE have bought a lot of cars in the past and this by far was the best car buying experience we have ever had. More
by sneaky5113
Employees Worked With
LEE NEWMAN
December 29, 2006
I hate buying cares, but I was helped a lot by Matt. He was great. Low pressure, not much haggling. If you need a car and don't want a lot of headaches, see him. He is honestly a good guy to deal with. was great. Low pressure, not much haggling. If you need a car and don't want a lot of headaches, see him. He is honestly a good guy to deal with. More
by sunshine941
Employees Worked With
Matt Cohen
July 21, 2006
Will never do business with them, or recommend anyone I know. Instead of showing me autos they offered me drinks and ice cream. I didn't go there to eat I went there to buy! Once they finally showed me a know. Instead of showing me autos they offered me drinks and ice cream. I didn't go there to eat I went there to buy! Once they finally showed me a truck and I drove it they immediately sent a manager in to pressure me. Asking me if I'm committed to buy. xxxx, I drove 10 miles sat there for 1 1/2 hrs by this time and you ask me if I'm committed. Then once they did give me the price it was way off from what the salesman told me. After a total of 4 hrs I left upset and went the next day to Autoway ford and bought a truck in 1 hr and 20 mins. By the way on a more positive note Autoway said "Thank You" for sending me to them. More
by john2244
