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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews

1,470 Reviews of Sarant Cadillac - Service Center

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April 25, 2024

Quick turnaround and was kept informed of the status and findings of repairs throughout the process. More

by Gp7588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew in Service
Apr 26, 2024 -

Sarant Cadillac responded

We're glad to hear it! We prioritize both efficiency and communication to get you back on the road quickly. Thank you for choosing us!

April 25, 2024

The service professionals at the dealership exemplify the professional and personal qualities. I expect that a dealership. More

by jdannolfo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Sarant Cadillac responded

Thank you for the kind words! Our team takes pride in exceeding expectations.

April 23, 2024

Service Dept first class Easy and fast appointment Joe and Matt courteous and responsive. G More

by KINGOFODD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Sarant Cadillac responded

Thank you for sharing your positive experience with Joe, Matt, and our service department. We're glad to know your appointment was efficient. We hope to see you again!

April 21, 2024

They did a good service. But long wait for oil and front brakes. Over 2.5 hours wait arrived on time for appointment. More

by JOEGARCES4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Sarant Cadillac responded

Thank you for your review! We appreciate the feedback on the wait time, and we're committed to improving. We look forward to your next visit.

April 19, 2024

I love the dealership as I have always had great experiences. Everyone is polite and professional and the coffee is great/ especially at 7:30am. Appt could have been faster for oil and tire rotatio More

by tmcannonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
ODYSSEY AROCHO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Sarant Cadillac responded

Thank you for your kind words and feedback! We're happy to hear about your positive experiences with us and appreciate your patience with the service time.

April 18, 2024

Dawn was the best! Kept in contact with me and explained everything that was completed in great detail! More

by tonidagata
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Sarant Cadillac responded

Thank you for your kind words! We're so glad to hear Dawn provided you with excellent service and clear communication.

April 17, 2024

Had an early morning appointment, check in was quick and easy. Went to the waiting area and made myself a cup of coffee and sat in a very comfortable leather chair. Before I finished my newspaper my car w More

by MRRIDGE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Sarant Cadillac responded

Thank you for sharing your positive experience! We're happy to hear your visit to our dealership was pleasant and efficient. We look forward to welcoming you again!

April 12, 2024

Tony D has always been and was a pleasure to deal with He was able to diagnose the issue I was having with my vehicle and had it repaired as required Tony is an asset to your business and should be com More

by NYPC11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Sarant Cadillac responded

We're glad to hear about your positive experience with Tony and our service team, and we'll make sure to pass on your kind words. Thank you for your continued trust in us!

April 11, 2024

Cant emphasize enough that the service department has elevated Customwr Service which I have received More

by MFAHIM31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Sarant Cadillac responded

Thank you for highlighting the outstanding service you received from our team. We're thrilled to have exceeded your expectations!

April 10, 2024

Too. Much waiting time even I have appointment but no body care bad customer service More

by Amandeep Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not listed
Apr 11, 2024 -

Sarant Cadillac responded

Thank you for sharing your experience with us, Amandeep. We take customer feedback seriously in order to help better our services. We value your business and hope to have an opportunity to show you our appreciation and take care of any other car services for you in the future. Please reach out to Audrianna Washington, our Customer Experience Manager, at audrianna@sarantcadillac.com or you can leave your contact information privately, she will be happy to speak with you.

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