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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,497 Reviews

1,497 Reviews of Sarant Cadillac - Service Center

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August 12, 2024

Terrible experience. Tony was rude and unhelpful. Overcharged me and was dismissive and uninformative. Do not recommend at all. More

by andrewdfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Sarant Cadillac responded

Andrew, thank you for taking the time to share your comments. We appreciate your feedback and would like to speak with you regarding these and any other concerns you may have. Please reach out to Matt Ryan, our Customer Experience Manager at mattryan@sarantcadillac.com or you can leave your contact information privately. We look forward to discussing this matter further with you.

August 03, 2024

Joe and his team are fantastic very helps and attentive . Nothing is every an issue More

by MELIOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Sarant Cadillac responded

Thank you for the kind words! We hope the team can work with you again soon!

July 31, 2024

Good coffee while waiting for car to be serviced. No surprises and work completed in a reasonable time. More

by Cadillac customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Munro
Aug 09, 2024 -

Sarant Cadillac responded

We're happy to hear you enjoyed the coffee and were satisfied with the efficient service! Thank you for your feedback.

July 31, 2024

Cadillac has great service. They are wonderful friendly employees. Everyone is so kind. Trusted service from them More

by VENUSJOVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Sarant Cadillac responded

Thank you for the kind words! Please let us know when you're ready for your next service!

July 19, 2024

The dealership is outstanding because the people are outstanding. From Tom Sabbatino in sales, Tony DiGuiseppe and Joe Mistretta in service, John, and others, you always feel like you are in good hands More

by bums1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Sarant Cadillac responded

That's fantastic to hear! We truly appreciate you taking the time to recognize our team.

July 17, 2024

I was told when I dropped off my car to replace a faulty valve that I would be “in and out.” This was at .7:30, which I had an appointment for. Upon arriving I was the 7th car in line. Final at 1:00 pm I ca More

by tt3450kk
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
July 16, 2024

I left numerous messages for a manager to call me. No one returned my call. We paid $150 for an oil change. FOR AN OIL CHANGE!! My husband was there and he forgot to mention the coupon or our Cadi rew More

by SHARONEE21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Aug 01, 2024 -

Sarant Cadillac responded

Thank you for taking the time to share your comments with us. We take customer feedback very seriously in order to help better our services for our customers. We would like to speak with you in order to get additional information to hopefully resolve any possible miscommunications. Please reach out to Odyssey, our Customer Service Manager odyssey@sarantcadillac.com or you can leave your contact information privately, she looks forward to speaking with you.

July 16, 2024

everyone at Sarant is willing to help out in any way they can, wonderful dealership More

by Linda Kreussling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Torres
Jul 17, 2024 -

Sarant Cadillac responded

Thank you for the kind words, Linda! We hope the team can work with you again soon! Take care!

July 11, 2024

Friendly and professional car was done 30 minutes sooner than expected no problem getting an appointment More

by oldlifeisnew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Sarant Cadillac responded

That's fantastic feedback! We're glad to hear that you found our staff to be friendly and professional, and that your car was finished ahead of schedule. We appreciate you mentioning the ease of scheduling an appointment too - that's something we strive to make convenient for all our customers. We hope you'll be back to see us again soon!

July 05, 2024

The service dept and service manager Joe Mistretta was outstanding. They diagnosed the problem, provided outstanding service, informed me of their progress and made sure that any inconvenience was kept t More

by SarantXT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Sarant Cadillac responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Sarant and we hope to see you again soon.

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