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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews

1,470 Reviews of Sarant Cadillac - Service Center

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July 16, 2024

I left numerous messages for a manager to call me. No one returned my call. We paid $150 for an oil change. FOR AN OIL CHANGE!! My husband was there and he forgot to mention the coupon or our Cadi rew More

by SHARONEE21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Aug 01, 2024 -

Sarant Cadillac responded

Thank you for taking the time to share your comments with us. We take customer feedback very seriously in order to help better our services for our customers. We would like to speak with you in order to get additional information to hopefully resolve any possible miscommunications. Please reach out to Odyssey, our Customer Service Manager odyssey@sarantcadillac.com or you can leave your contact information privately, she looks forward to speaking with you.

July 11, 2024

Friendly and professional car was done 30 minutes sooner than expected no problem getting an appointment More

by oldlifeisnew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Sarant Cadillac responded

That's fantastic feedback! We're glad to hear that you found our staff to be friendly and professional, and that your car was finished ahead of schedule. We appreciate you mentioning the ease of scheduling an appointment too - that's something we strive to make convenient for all our customers. We hope you'll be back to see us again soon!

July 05, 2024

The service dept and service manager Joe Mistretta was outstanding. They diagnosed the problem, provided outstanding service, informed me of their progress and made sure that any inconvenience was kept t More

by SarantXT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Sarant Cadillac responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Sarant and we hope to see you again soon.

June 29, 2024

Worst service not good guide me wrong charged way extra price check online is almost 60 per differece More

by ADEELJUNIOR5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn and Joseph was so rude
Jul 01, 2024 -

Sarant Cadillac responded

Thank you for your feedback and we’re sorry to hear that we did not meet your expectations. We wish to discuss this further and hopefully you will give us another chance. Please reach out to Audrianna Washington, our Customer Experience Manager, at audrianna@sarantcadillac.com or you can leave your contact information privately, she will be happy to speak with you.

June 20, 2024

Needed to have the engine light replaced. It was a part that needed to be ordered. Dawn was great when I arrived and got me out of there as quickly as possible and would follow up on my car t More

by Vchen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Sarant Cadillac responded

Thank you for the kind words for Dawn. We're so thrilled to hear our team got you back on the road quickly! Thanks for choosing Sarant!

June 19, 2024

Next day my engine light came on. 2 week wait for service I’m not happy More

by krankeee
Recommend Dealer
No
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

This was my first experience with the service department. To put it plan and simple I was treated with friendly and speedy service. More

by acuomo3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Sarant Cadillac responded

Thank you, we appreciate you choosing us for your service needs and look forward to seeing you again in the future!

June 11, 2024

Been going for years. Excellent service! When I’m there, they treat me like family. Will not go anywhere else. Joe Mistretta, in service, sets everything up and makes sur More

by MattnJan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Munro
Jun 13, 2024 -

Sarant Cadillac responded

Thank you for your kind words and loyalty! We're delighted to hear about your positive experiences, especially with Joe Mistretta and the service team.

June 10, 2024

Best experiance ever at a dealership wether it be leasing or buying. I will definitely return. More

by LLINAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Sarant Cadillac responded

We're so glad our team made the process so easy for you! Thanks for choosing Sarant and we look forward to working with oyu again!

June 09, 2024

Appointment was made via internet with no problems. I arrived at my assigned time and vehicle was brought into the shop immediately. More

by Gray wolf 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Sarant Cadillac responded

We're so glad to hear our service team was able to get you in and out!

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