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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews

1,470 Reviews of Sarant Cadillac - Service Center

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August 14, 2024

Your service team is very boring. Every time I come there it's always the same thing. the greeter (Dave) is efficiently moving the new arrivals along, the service writers have all you More

by Camel70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ODYSSEY AROCHO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave greeter
Aug 14, 2024 -

Sarant Cadillac responded

Your kind words mean the world to us! We're so glad you always enjoy your visit (even if it is a bit boring - what can we say?). We appreciate your loyalty and look forward to working with you again!

August 14, 2024

This car dealership charges 40% more for repairs than others. It's a good idea to compare prices to make sure you're getting a fair deal. More

by RINKURICG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Dealership is incredibly wonderful. Your requests for responses to surveys are not. I have fully answered two surveys. Yet, you have sent six requests for responses. As long as I am More

by engteech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Munro
Aug 13, 2024 -

Sarant Cadillac responded

Thank you for your kind words about our dealership and for bringing the issue with the survey requests to our attention.

August 12, 2024

Terrible experience. Tony was rude and unhelpful. Overcharged me and was dismissive and uninformative. Do not recommend at all. More

by andrewdfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Sarant Cadillac responded

Andrew, thank you for taking the time to share your comments. We appreciate your feedback and would like to speak with you regarding these and any other concerns you may have. Please reach out to Matt Ryan, our Customer Experience Manager at mattryan@sarantcadillac.com or you can leave your contact information privately. We look forward to discussing this matter further with you.

August 03, 2024

Joe and his team are fantastic very helps and attentive . Nothing is every an issue More

by MELIOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Sarant Cadillac responded

Thank you for the kind words! We hope the team can work with you again soon!

July 31, 2024

Cadillac has great service. They are wonderful friendly employees. Everyone is so kind. Trusted service from them More

by VENUSJOVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Sarant Cadillac responded

Thank you for the kind words! Please let us know when you're ready for your next service!

July 31, 2024

Good coffee while waiting for car to be serviced. No surprises and work completed in a reasonable time. More

by Cadillac customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Munro
Aug 09, 2024 -

Sarant Cadillac responded

We're happy to hear you enjoyed the coffee and were satisfied with the efficient service! Thank you for your feedback.

July 19, 2024

The dealership is outstanding because the people are outstanding. From Tom Sabbatino in sales, Tony DiGuiseppe and Joe Mistretta in service, John, and others, you always feel like you are in good hands More

by bums1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Sarant Cadillac responded

That's fantastic to hear! We truly appreciate you taking the time to recognize our team.

July 17, 2024

I was told when I dropped off my car to replace a faulty valve that I would be “in and out.” This was at .7:30, which I had an appointment for. Upon arriving I was the 7th car in line. Final at 1:00 pm I ca More

by tt3450kk
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
July 16, 2024

everyone at Sarant is willing to help out in any way they can, wonderful dealership More

by Linda Kreussling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Torres
Jul 17, 2024 -

Sarant Cadillac responded

Thank you for the kind words, Linda! We hope the team can work with you again soon! Take care!

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