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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews

1,470 Reviews of Sarant Cadillac - Service Center

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January 10, 2023

Great service a big shout out to Matt, who took care of my problem quick and easy definitely would go back More

by seapro2350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

January 04, 2023

stay away from these guys they are wasting time for no reason and not helping with the problems More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Sarant Cadillac responded

We are sorry to hear that your visit did not live up to the expectations we strive for at Sarant Cadillac. Please reach out to our Customer Experience Manager, at jroper@sarantcadillac.com so we can further discuss your experience and improve for future visits.

December 31, 2022

Joe Mistretta got my car into Service immediately and made certain that it was fixed in very reasonable time period More

by BHBOBCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2022 -

Sarant Cadillac responded

Thank you for sharing your positive feedback regarding your service. We're thankful for customers like you and look forward to helping with any service needs you may have in the future.

Dec 31, 2022 -

BHBOBCAT responded

Joe Mistretta is definitely an Asset to Sarant Cadilac.

December 30, 2022

Joe and the entire service staff is ALWAYS helpful and on top of my service needs! More

by Joe C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2022 -

Sarant Cadillac responded

Joe, thank you for the 5 stars and the positive feedback, we truly appreciate it...just as we appreciate your loyalty. We look forward to assisting with your service needs in the future.

December 26, 2022

Poor customer feedback. I had to call dealer to find out the status of my truck. The advisors told me they would call me back and they didn’t. Once again I called after 4 More

by Escalade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Sarant Cadillac responded

Joseph, we always strive for top customer service and communication and it appears we may have missed the mark yesterday. Your loyalty is extremely important to us and we never want you to leave our dealership unhappy. Please reach out to our Customer Experience Manager, at jroper@sarantcadillac.com at your earliest convenience, as we would like to discuss your visit. Thank you for your feedback and we look forward to speaking with you.

December 23, 2022

Very attentive, caring, and technically proficient in taking care of their customers. Would never change they made a customer for life. More

by Frank1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Sarant Cadillac responded

Frank, we love to hear this! Customer service is our number one goal and customer loyalty means everything. We look forward to building an exceptional relationship with you.

December 22, 2022

I live in Farmingdale so the proximity is excellent for me especially since I am a disabled veteran. Lot is always orderly with clean and shiny cars on display. Interior of building always has the newest a More

by Shoelala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Sarant Cadillac responded

Thank you so much for the 5-Stars and for such positive feedback, we absolutely appreciate it. We're thankful for loyal customers like you and look forward to helping you in the future.

December 21, 2022

Tony got me in quickly and had both issues fixed and ready for pickup on time! Never been happier that I moved my service to Sarant. More

by INFO@ETHIS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Sarant Cadillac responded

Thanks for choosing Sarant Cadillac! We truly value your business and look forward to working with you again in the future.

December 21, 2022

EXCELLENT SERVICE AND THEY WASHED AND CLEANED MY CAR BEAUTIFULLY, VERY PLEASED AS ALWAYS WITH ALL THE STAFF U DEALT WITH.. More

by GIGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOHN F. NASSOUR, Gerson Maldonado
Dec 22, 2022 -

Sarant Cadillac responded

This is great to hear! Thanks for the kind review! Please, let us know how we can best serve your future vehicle needs. Until then, take care!

December 20, 2022

Tony , George Dave and joyia were excellent. They took a problem I had and gave it a nice solution. I recommend this company due to their great staff More

by BRIMANF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George and Dave in service were great. Joseph should learn how to return a call
Dec 21, 2022 -

Sarant Cadillac responded

Thank you so much for your kind words. We are so glad that a solution had been worked out and your not so great experience had turned around into a better one. We strive to give our customers the best service possible and hope to continue to give you the very best going forward!

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