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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews

1,470 Reviews of Sarant Cadillac - Service Center

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February 25, 2023

A 5 star review is less that than what is deserved. If I could give a high rating I would. They are always perfect. I have recommended Cadillac to others because of the service. As a matter of fact, More

by Adam.schwam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Feb 26, 2023 -

Sarant Cadillac responded

Adam, we truly appreciate you taking the time to share your experience with us! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Sarant Cadillac. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

February 21, 2023

My service experience has been awful. I am never coming back to Sarant. I was told my repair was complete, I drove to Sarant, I paid $1,000.00 and tried to drive away but my escalade was More

by CAPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know his name
Feb 21, 2023 -

Sarant Cadillac responded

Hello, we appreciate you taking the time to leave us your feedback. We are deeply sorry that you have not experienced the best customer experience in our service department. We try to offer our customers the best service we can at any given time. We hope that you will reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156. We would appreciate the chance to discuss this further in detail and see what we can do to make this better.

Feb 21, 2023 -

CAPD responded

I have now been told that the problem was my rear brakes, not my front brakes. I paid for a complete front brake job, with new rotors, for no reason. Also I have now been told that I need new rotors in the rear for an additional $440. I should not have to pay for anything additional.

February 21, 2023

Tony my advisor is an exceptional advisor. He always has his hand on the pulse. He never keeps you in the dark about your vehicle. Tony is an asset to the Sarant operation. More

by vasiejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Sarant Cadillac responded

We appreciate these kind words for Tony and are thrilled to hear you always have such a great experience working with the Sarant service team!

February 19, 2023

Great experience as always! ! Staff is friendly and helpful and very prompt with service needs. More

by Clara F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Feb 21, 2023 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 19, 2023

From the moment I walked in the door everyone was great Car was ready when promised and repair was completed More

by giantstoragesystems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Feb 21, 2023 -

Sarant Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sarant Cadillac and we hope to see you again soon!

February 18, 2023

My service was experience was an excellent one. I brought my car in for an oil change but during the inspection another issue was discovered and repaired. If not for this attention to detail I woul More

by Yolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ryan
Feb 21, 2023 -

Sarant Cadillac responded

Hi there! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 16, 2023

Very helpful and professional also very on time would go back again to get service More

by DAVIDIMANI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Feb 17, 2023 -

Sarant Cadillac responded

Thank you for the positive feedback and the 5-star review! We strive for 100% customer satisfaction and we're so glad to have succeeded for you. Thank you for choosing Sarant Cadillac. We look forward to seeing you again for your future service needs!

February 09, 2023

The service manager who worked with me was very accommodating and got me out very fast! More

by Sil B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Sarant Cadillac and we hope to see you again.

February 07, 2023

Prompt, efficient and very professional. I was in and out in less than an hour. More

by Sabz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Diguiseppe
Feb 08, 2023 -

Sarant Cadillac responded

Hello, thank you for sharing your positive experience! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sarant Cadillac!

February 07, 2023

The best! ! My family has been using Sarant for years. We have followed Bill for about 10+ years now and would reco him. He is the man! More

by C.FLYNN226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Reele, Gerson Maldonado
Feb 08, 2023 -

Sarant Cadillac responded

Wow thank you, it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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