Sarant Cadillac - Service Center

Sales and service need to be in tuned with each other. Car was certified and after spending over $800 on repairs the car was not detailed. It took almost 3 weeks to correct the issue. Issue was fixed on Car was certified and after spending over $800 on repairs the car was not detailed. It took almost 3 weeks to correct the issue. Issue was fixed on 3/15. Beyond that everything else went smoothly. More

The service performed was excellent, and the multiple-month delay in getting the needed part was not Sarant's problem. However, someone from the dealership told the Cadillac Customer Service li multiple-month delay in getting the needed part was not Sarant's problem. However, someone from the dealership told the Cadillac Customer Service line, when I was on the phone with Cadillac Customer Service at the same time, that the part had come in and that I missed a service appointment the day before. That was beyond infuriating, as I had no idea the part had come in, and there was absolutely no appointment for any service that had been scheduled with me. Then, while I was on hold with Cadillac Customer Service, my Sarant Sales Advisor called me and said the same thing to me, that the part had come in and that I had missed an appointment the day before. Beyond aggravating to hear that when it completely untrue. More

I cant say enough about my service manager Gerson! ! He is so kind, professional and most of all so patient!! I have been really upset there at times, and his professionalism and ability to calm me do ! He is so kind, professional and most of all so patient!! I have been really upset there at times, and his professionalism and ability to calm me down really says a lot cause Im not easy...trust me!! He is trustworthy and really just knowledgeable and pleasant. I wont see anyone else!! He really is the best!! He is an asset to Sarant Cadillac!! More

Excellent service. Attention to detail. Will recommend Sarant Cadillac to everyone. Will purchase my next Cadillac at Sarant!! Attention to detail. Will recommend Sarant Cadillac to everyone. Will purchase my next Cadillac at Sarant!! More

I am in the last year of my second lease with Sarant Cadillac. As I have said in past surveys, I could not be happier with the professionalism, courtesy and care I receive when bringing my car in for se Cadillac. As I have said in past surveys, I could not be happier with the professionalism, courtesy and care I receive when bringing my car in for service. More

The sales consulting, Tom Sabbatino, helped me on my purchase. He’s a very good salesman: honest and humorous. The service advisor, Gerson Maldonado, is very professional as well. purchase. He’s a very good salesman: honest and humorous. The service advisor, Gerson Maldonado, is very professional as well. More

Bill Reale has been wonderful to work with. He guided us through the process of buying our new 2023 Cadillac CT-5 and has been there ever since to explain all the nuances associated with the t He guided us through the process of buying our new 2023 Cadillac CT-5 and has been there ever since to explain all the nuances associated with the technological features of the car and to help us become familiar with them. Bill is knowledgable, friendly, and supportive - all the ideal qualities that you'd want in somebody you're buying a new car from. He certainly deserves every one of the 5 stars that we're giving to him! - Paul and Ellen Richman More

Tony DiGiuseppe has been an absolute pleasure to work with. He's completely involved with all of our service needs and immediately responds to every email and telephone call that we have to answer our q with. He's completely involved with all of our service needs and immediately responds to every email and telephone call that we have to answer our questions and to take care of the service of our car. He certainly deserves the 5 stars we're giving him. We look forward to working with Tony and his team for many years to come! - Paul and Ellen Richman More

Everything was great with the service I got . And I was in and out in about 1 hour. And I was in and out in about 1 hour. More

WORST Cadillac dealership in the state of New York! Dealership staff physically damaged my $110k 2019 CTS-V MULTIPLE times and the dealership verbally promised to fix the damages BUT NEVER ACTUALLY FIX Dealership staff physically damaged my $110k 2019 CTS-V MULTIPLE times and the dealership verbally promised to fix the damages BUT NEVER ACTUALLY FIXED THE CAR! I sent countless emails to be just put on the back burner, forgot about and nothing but crickets. The management staff is a JOKE "ANTONIO / CHARLIE / JOE MISTRETTA" are careless and don't care about the customers who keep the dealership open! All they want to do is take your money and leave you high and dry! Hands down the worst dealership and customer service from the staff in management! If you want to get a CADILLAC, any other dealership would be 1000x's better than this one for sure without a doubt! This is my second car with them and countless repairs / services! You have been warned, you're welcome! More