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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews
Call Service Center (516) 473-0977

1,470 Reviews of Sarant Cadillac - Service Center

Sort by
May 03, 2023

Pleasure to do business with , no surprises. Every department from sales , finance , and service is a pleasure. More

by Vincent C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Carruba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Sarant Cadillac responded

This is great to hear! Thanks for taking the time to leave this review. We value your business and look forward to working with you again in the future.

April 29, 2023

The loaner car was perfect and I didn’t mind the delay for the repair More

by DUNN2GO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
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May 01, 2023 -

Sarant Cadillac responded

Thank you. for taking the time to let us know how we did. We hope you have a great day!

April 28, 2023

Service Department is always helpful and gets the job done fast and efficiently. Escalade was repaired and washed and they picked me up at home to get back to the dealership. More

by RICH1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Sarant Cadillac, and we hope to see you again.

April 27, 2023

A very pleasant experience. As a first time customer, I would recommend to family and friends. More

by celiacam
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for taking the time to let us know how we're doing. We're so glad you had such a good service experience. We look forward to seeing you again for your future service needs!

April 21, 2023

Was promised a loaner but they rented one instead and it took over an hour More

by DUNN2GO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
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Apr 24, 2023 -

Sarant Cadillac responded

Thank you for your candid feedback. We understand that appointments taking longer than expected can be frustrating. We are using your comments in an effort to improve our operations even further. Please reach out to our Customer Experience Manager at jroper@sarantcadillac.com to discuss this matter further.

April 16, 2023

They did an excellent job and were very helpful. I will definitely bring my car back. More

by JULIA.KREPS
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
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Apr 18, 2023 -

Sarant Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

April 11, 2023

You guys did an excellent job on my car I appreciate it very much. Thank you More

by bpersaud15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Report | Print
Apr 12, 2023 -

Sarant Cadillac responded

Thank you for taking the time to leave such a positive review, bpersaud15. We're glad to hear that you're happy with the service you received from our team at Sarant Cadillac. It's always our goal to provide top-notch service to all of our customers, and we're thrilled that you had a great experience with us. Thanks again for choosing Sarant Cadillac, and please don't hesitate to reach out if you need anything in the future.

April 10, 2023

Joseph Mistretta is always gregarious and professional. I brought my 2017 ATS in to Sarant Cadillac for unscheduled service. Joe welcomed me and assured me he would service my car and have it completed pro More

by Ken D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Report | Print
Apr 12, 2023 -

Sarant Cadillac responded

Thank you so much for the great review, Ken! We're delighted to hear that Joe and Gerson made your visit such an enjoyable one. We're always glad to help keep your Cadillac running strong and we look forward to seeing you again for your future service needs!

April 08, 2023

Great dealership and service department, always a pleasure there, Bill Reale and Tony in service are very helpful More

by BOBJOT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2023 -

Sarant Cadillac responded

We truly appreciate you taking the time to share your experience with us! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Bill and Tony. Thank you again for choosing Sarant Cadillac and we hope to see you again.

April 08, 2023

As with all of my visits to Sarant service this was equally above PAR. I always feel like a valued Cadillac owner when visiting Sarant. Service was done expeditiously, and I was on my way to get my com More

by TONY P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Report | Print
Apr 09, 2023 -

Sarant Cadillac responded

Tony, we truly appreciate you taking the time to share your experience with us! We strive to provide 100% satisfaction to our customers, and we’re glad we met your expectations. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

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