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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews

1,470 Reviews of Sarant Cadillac - Service Center

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June 13, 2023

Easy to schedule an appointment. Accommodating. Very cordial. Had the car washed afterward. Called me in a timely manner once the car was completed. More

by PFRANCO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Sarant Cadillac responded

Thank you for the 5-star review! We're so glad you were pleased with your service visit. Thank you for choosing Sarant Cadillac. Come see us again soon!

June 13, 2023

Upon entering the showroom at Sarant Caddy , the people were just fantastic., moving on to the service department they are equally as good More

by abmarrone
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene, Joyia Roper
Jun 14, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for the positive feedback. We're proud to have provided you with such excellent service. We're looking forward to seeing you again for your future service needs!

June 10, 2023

Both sales and service staff are very helpful, professional, and customer friendly. Will lease my next car here More

by VPIZZULLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Jun 12, 2023 -

Sarant Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

June 09, 2023

Always a great service team. Pleasant greeting, work done good and fast, and fair priced. More

by Camel70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Jun 12, 2023 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 12, 2023 -

Sarant Cadillac responded

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June 08, 2023

No problems at all. Bring it in and they take care of everything requested while you wait. Always a good experience. More

by Snoedude1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Jun 12, 2023 -

Sarant Cadillac responded

Hi there, thank you for taking the time to leave a review for us at Sarant Cadillac. We're happy we could meet your expectations! We hope to see you soon!

June 08, 2023

Very fast service for my oil change and tire rotation very Curtis customer service and they gave me a car wash nice people More

by trainboyny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Jun 08, 2023 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2023

This was the worst communication in the service department I have ever had. No call backs. No information. Constant ten-minute hold times and then when someone got on the phone they said all of the More

by Gfh
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one ever called me back so I have no idea who in the service department was working on my car.
Jun 02, 2023 -

Sarant Cadillac responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. At Sarant Cadillac, we work hard to deliver a quality experience and will use your feedback to do so. You are important to us, and we want to provide a satisfying experience. We appreciate you giving us another opportunity to show you our commitment to an amazing customer experience. Please reach out to Joyia Roper, our Customer Experience Manager at jroper@sarantcadillac.com as we would like to discuss this matter further.

Jun 02, 2023 -

Gfh responded

John i have had Sarant service my cars for many years and until this time never had any issue and always thought the service was excellent. Because Of that i asked on each call to let me speak to the service manager or anyone in charge. Each time the person came back after a 5 to 10 minute wait time to simply say they would call me back. When i again asked to speak to someone i was put on perpetual hold until i gave up and had to hang up. I also never received a call back. I dont know what or who was the problem but this again was so aggravating and caused me to have to constantly have to change my plans since i was getting no answers from anyone. I will call to discuss.

Jun 02, 2023 -

Gfh responded

Sorry meant to say Joyia

May 31, 2023

Timely and excellent service , , satisfaction and good customer care and well done team to all ensure good service More

by Rico6412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Jun 01, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for sharing your feedback. We're glad your visit was such an enjoyable one. We're looking forward to seeing you again at your next visit!

May 26, 2023

We had a very smooth experience this time. Car took a bit longer than predicted but within reason. More

by TERRICOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Sarant Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sarant Cadillac and we hope to see you again soon!

May 23, 2023

Attentive, informative sales, service and reception personnel. My second Cadillac, first from Sarant and I will likely buy my next from Sarant after my lease extension. More

by kmicucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Reale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
May 24, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for the 5 stars and your kind words. Customers like you really keep us motivated. Thank you for choosing Sarant Cadillac - come see us again soon!

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