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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews
Call Service Center (516) 473-0977

1,470 Reviews of Sarant Cadillac - Service Center

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July 05, 2023

Very unhappy with Gerson suggesting unnecessary maintenance on a 2 years old CT4 with 20K, I was expecting better advisor working for a well known Cadillac dealer like Sarant!! More

by PBRUSCHI59
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
Report | Print
Aug 02, 2023 -

Sarant Cadillac responded

I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry you feel that wasn't demonstrated to you. We would like to hear from you or get in touch with you privately to make sure all of your concerns are taken care of. Please contact our Customer Experience Manager, Joyia Roper at jroper@sarantcadillac.com or if you prefer you can leave your contact information privately and we’ll reach out to you.

July 04, 2023

Class act. True professionals. From the moment I pulled in. I really like the new coffee machine. One issue you need to address, I tried to set up an appoint More

by fditalyny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Sarant Cadillac responded

Thank you for sharing your feedback. We will pass along your comments to our service team. Please don't hesitate to reach out if there's anything else we can do for you!

June 24, 2023

Love Sarant customer service! They are always friendly from the moment to pull up to when you get your car returned. Easy to make appointments and my car is always clean when I More

by WHINEYONE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2023 -

Sarant Cadillac responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by our team. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

June 24, 2023

Excellent service and care from Gerson and Dino. Did a great job getting me in and out quickly and took good care of the car. More

by Chandra62
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dino , Gerson Maldonado
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Jun 25, 2023 -

Sarant Cadillac responded

Thanks for your feedback, Chandra! We're happy to hear that Gerson and Dino were helpful during your recent visit. We value your business and look forward to seeing you on your next visit!

June 23, 2023

Easy scheduling and accomodations for change, friendly staff, efficient communication, coffee station would be good. More

by wancleung
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Carruba
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
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Jun 25, 2023 -

Sarant Cadillac responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by our service team. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

June 21, 2023

For the first day I met Bill it was great a great experience, Sarant you have a great team! More

by AMARACIC
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Sarant Cadillac responded

That's great to hear! Bill is a valued member of our team and we will be glad to pass along your compliments to him. Thank you for choosing Sarant Cadillac. Come see us again soon!

June 19, 2023

Always greeted with a smile when dropping off my car. Great service and fast car return. More

by DREWPARK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
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Jun 20, 2023 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Sarant Cadillac and we hope to see you again.

June 17, 2023

TONY AND JOE ARE OUTSTANDING THEY AND THE REST OF THE SERVICE DEPARTMENT ARE THE REASON WHY I KEEP COMING BACK TO SARANT More

by DONNAGKOENIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Report | Print
Jun 19, 2023 -

Sarant Cadillac responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Sarant Cadillac. All the staff will continue to work hard to provide great customer service for each visit.

June 17, 2023

Came in with an inoperable CUE system. Service Manager Joe Mistretta did an amazing job of getting the replacement and having it installed within 24 hours. On another issue with the head More

by JAYCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Report | Print
Jun 19, 2023 -

Sarant Cadillac responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Sarant Cadillac. Thank you for your business and we look forward to seeing you back again next time!

June 15, 2023

ALWAYS A GREAT EXPERIENCE,GOT MY VECHICLE IN FAST DID RECALLS AND OIL CHANGE. JOE AND TONY WERE PERFECT . I WILL GO TO NO OTHER DEALER SO DEALERS SAY THEY ARE #1 THEY SHOULD TAKE ALLITTLE LESSON FROM SAR More

by TRLUM105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Report | Print
Jun 16, 2023 -

Sarant Cadillac responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again soon!

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