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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews

1,470 Reviews of Sarant Cadillac - Service Center

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September 30, 2023

Great service, the only complaint I have is i never got a phone call when my car was done. More

by curciod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Oct 01, 2023 -

Sarant Cadillac responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

September 28, 2023

Ih ad a good experience but I was there for 3 hours and it was supposed to be an hour and a half More

by Dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

Sarant Cadillac responded

We appreciate your feedback, and we regret to hear about the extended wait time during your visit. We strive to provide efficient service and will work on improving our process. Thank you for taking the time to leave a review.

September 19, 2023

My service appointment was on Wednesday. They took my escalade in and said that it will be ready by Thursday. Got it back on Friday. Car still rattles. More

by viponeuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Sarant Cadillac responded

Thank you for letting us know about your experience. We are sorry your visit was not as expected and we would like to address it immediately with our management team please email our Customer Experience Manager Joyia Roper at JROPER@SARANTCADILLAC.COM or provide us with a way to contact you as this matter is very important to us.

September 14, 2023

Everything that car was brought in for was fixed on a timely basis. Good communication through the entire process. More

by Gp7588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Sep 15, 2023 -

Sarant Cadillac responded

We're glad to hear our service team got you in and out and made your visit enjoyable!

September 10, 2023

If you have a special on oil service you should just bill it out like it’s advertised and not at full price. Then your rep tells me I need a wheel balance and alignment on a fairly new car.The tires are not More

by sav653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Falco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Sarant Cadillac responded

Thank you for taking the time to share your feedback with us. We hope to be of service to you again in the future. Best wishes, Sarant Cadillac.

September 07, 2023

I brought my car in for service. It was there for 1 week.. I had a trouble light, and it showed low power. After 1 week I was told the issue was that the car needed an oil change. Af More

by abmalarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
Sep 08, 2023 -

Sarant Cadillac responded

Thank you for taking the time to share your comments. We appreciate your feedback and would like to get in touch with you to address this and any other concerns you may have. We take customer feedback very seriously in helping us to provide the best service for our customers and would like the opportunity to assist you in any way that we can. Please contact our Customer Experience Manager, Joyia Roper at jroper@sarantcadillac.com or if you prefer you can leave your contact information privately and we’ll reach out to you.

August 27, 2023

Employees in sale’s department and the service department are great. Waiting area is very accommodating. More

by connie56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Aug 28, 2023 -

Sarant Cadillac responded

Connie, we're so glad to hear you enjoy our team and facilities! We appreciate your great feedback.

August 26, 2023

Always above and beyond! I feel like part of the family! Been going for years and I always recommend Sarant to anyone looking for a Cadillac and a Great Dealership More

by MattnJan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Sarant Cadillac responded

Wow - what an incredible review. We appreciate you so much - thank you for always choosing Sarant!

August 25, 2023

Interacting with The Friendly & efficient staff was a very pleasant encounter. I’ll definitely recommend service at Sarant More

by christinelynn714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist in service dept… Alex I think 🤷🏻???
Aug 25, 2023 -

Sarant Cadillac responded

Thank you for the 5-star review! We strive for 100% customer satisfaction and we're so glad to have succeeded for you. Please don't hesitate to reach out if there's anything else we can do for you!

August 25, 2023

Above and beyond to make my service visit efficient and pleasant. I would definitely go back if i need any kind of service. More

by VDIORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Sarant Cadillac responded

We're so glad to hear that you enjoyed working with our service team!

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