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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews

1,470 Reviews of Sarant Cadillac - Service Center

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February 21, 2018

Fast, Courteous Excellent Service Just took my 2016 CT6 in for service. Joseph was extremely efficient and helpful. He makes you feel right at home from the get-go. Wait time was way u More

by Tom Murphy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2018 -

Sarant Cadillac responded

Thanks for the kind words, Tom! We appreciate you trusting your CT6 with us to get the best quality service. We strive to make every visit to our service department as quick and efficient as possible, and we're delighted to hear Joseph helped in that process. If you need anything else, please let us know. We value your business and hope you come back soon!

February 14, 2018

Useless Service writer joe is the most difficult person to get in contact with. He never answers calls. Or returns calls. Always forwards me to voicemail and More

by Janet200
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2018 -

Sarant Cadillac responded

We are very sorry to hear you have had a difficult experience with our service department here at Sarant. Great service and open communication with each of our valued customers is our priority, and we apologize for any inconvenience or frustration you experienced and hope to have the opportunity to speak with you. If you would, please contact Bill McArdle, our Service Manager, at 516-293-3370. Thank you.

February 09, 2018

Denis Sabatella I have been going to Sarant since 2003. Howie, Joe M, Maurice and the entire staff have always been great. The wait time to service my car has always More

by denis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Feb 12, 2018 -

Sarant Cadillac responded

We really appreciate the kind review! We know that having your car serviced can be a hassle and we do our best to make it as easy as possible. It's good to know that we have been able to provide that for you for many years. We hope to see you again soon!

January 30, 2018

Oil Change This dealership service treats you with great customer care and respect. They have you in and out for an oil change within an hour or so. I would h More

by Snoedude1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2018 -

Sarant Cadillac responded

Glad to hear that our team took good care of you and your vehicle during your recent visit! Thanks for entrusting us to take good care of your car and we look forward to working with you again in the future!

January 22, 2018

Always accomodating . Joe and Maurice are extremely professional. Shuttle service is very convenient, as well. Check out is quick and the cashier very pleasant. Thank More

by Mary26
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howie Meadows, Maurice Pereira
Jan 23, 2018 -

Sarant Cadillac responded

It's great to hear that Joe, Maurice, and the rest of the team were able to give you such a great experience, Mary! Whenever you're ready for your next visit, we would be more than happy to help!

January 22, 2018

‘The Best” As usual The Sarant Team was professional, courteous and friendly. Joe addresses any issues I may have and the team takes care of it. Always a good More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2018 -

Sarant Cadillac responded

We're very happy to hear that Joe and our team gave you such a good experience, Janet! We would love to be able to help you again next time you visit!

January 20, 2018

Great Experience Next day appointment was no problem with service department. Service department personnel were courteous and informative. Showed me how to fix a probl More

by Cody381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2018 -

Sarant Cadillac responded

Thank you for the recommendations, Cody! We absolutely love to hear everybody's feedback! It's great to know that our team was able to help you fix your vehicle! We hope next time you need a fix, you choose us again!

January 20, 2018

Fast, courteous service Appointment was easy to schedule. Service mgr was pleasant & courteous. Pleasant waiting room accommodations with television and coffee/tea available. More

by Jothomp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill McCardle
Jan 23, 2018 -

Sarant Cadillac responded

We're very glad to hear you had a very pleasant experience with us! Whenever you're ready to come back, we'l be ready to help again!

January 16, 2018

excellent overall experience! I recently purchased my new Escalade from Sarant. I brought it in for a brake upgrade yesterday. Having purchased many vehicles over the years, and de More

by ianscadillac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The technician that worked on my Escalade did excellent work and was very courteous as well!, Marc Rathaus, Maurice Pereira
Jan 19, 2018 -

Sarant Cadillac responded

Thank you for the kind words about our dealership and staff, Ian! We pride ourselves on knowledgeable, honest, and helpful staff members and we are delighted to hear that our entire team provided a great experience for you. If we can help you further in any way, please let us know. We value your business and look forward to seeing you again!

January 12, 2018

exceptional service Always goes out of the way to provide fantastic service. Maurice , Charlie and Teresa address me by my name when i walk in. I will continue to use More

by ma4utopia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Gunshinan, Maurice Pereira
Jan 16, 2018 -

Sarant Cadillac responded

Thanks for the excellent review! It's great to hear that you were provided with a superb experience by our service team! We pride ourselves on knowledgeable and honest staff members, like Maurice, Charlie, and Teresa, and we are delighted to have gained your loyalty as a customer. We value your business and look forward to seeing you on your next visit. Have a wonderful day!

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