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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews

1,470 Reviews of Sarant Cadillac - Service Center

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October 18, 2018

Service First time for service. Joe Mistretta greeted me at entrance took down the information, changed oil and filter, rotate tires. all this was completed i More

by StanleyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddie Rollo
Oct 22, 2018 -

Sarant Cadillac responded

Thank you for the review, StanleyS! We truly appreciate you taking the time and providing your feedback. We are so pleased to hear that John, Joseph, and Freddie were able to provide you with great and timely service. We hope you choose us again the next time your car needs serviced.

October 17, 2018

excellent service When I drove into the service department, I was promptly greeted. Maurice was friendly and quickly prepared the necessary paperwork. The service was More

by jones-coppola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 19, 2018 -

Sarant Cadillac responded

Thanks for the great review! We're glad to hear your service visit was so pleasant. Let us know if there is anything else we can do for you!

October 17, 2018

service well done i brought my car in for a safety recall but a difficult to diagnose problem occurred the day before my appointment. i described it the best way i coul More

by CARLGRILL4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 19, 2018 -

Sarant Cadillac responded

Thank you for coming back to see us again! We are glad that everything got taken care of so quickly and easily. The next time you need anything, let us know!

October 17, 2018

Back again... same problem. Brought my car in again for the same issue. Hoping that it’s fixed once and for all? Rolled in at 7:30am, without an appt, taken in right away and p More

by A_LIGHTS69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Oct 19, 2018 -

Sarant Cadillac responded

Thanks for giving us 5 stars! We will work hard to make sure all the issues get taken care of. Please let us know if there is anything else you need!

October 16, 2018

Loved my Visit 2nd time better than the 1st - wonderful service!!! Courteous, Accommodating, Fast Service, and the coffee is Great (lol) - Can wait till next time ! More

by debhick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Sarant Cadillac responded

Thank you for the awesome review! We are glad to have gotten even better from your first visit. We will continue to strive to improve on this great experience. We look forward to serving you again!

October 15, 2018

TOP NOTCH QUALITY SERVICE Service is always top notch at Sarant. Had an oil change done and had forgotten that NY inspection was also due, but luckily Maurice noticed and had i More

by derisib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 17, 2018 -

Sarant Cadillac responded

That's what we like to hear! We appreciate you trusting your vehicle with us to get the best quality service. We're delighted to know that Maurice made sure you were set to go, so you could have peace of mind as well. If you need anything else, please let us know. We appreciate your business and look forward to seeing you on your next visit!

October 12, 2018

Exceptional Experience My service experience was beyond my expectations. I received a loaner vehicle, was kept abreast of the status of my repairs and my vehicle was returne More

by RPENN4STONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Oct 16, 2018 -

Sarant Cadillac responded

That's excellent! We want every customer to feel comfortable and informed at every step of the service process. Thank you for visiting us, and we look forward to working with you again in the future!

October 12, 2018

Great service Joe is terrific! He's always there for me, is respectful, courteous, and makes sure the job gets done in good time. It has been a pleasure being a lo More

by RONELLE902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Sarant Cadillac responded

Thank you for your continued loyalty to Sarant Cadillac! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Joe. We value your business and look forward to seeing you on your next visit!

October 12, 2018

Fast and Efficient! Anytime I have an issue with my truck Joe always goes above and beyond to make sure I am satisfied! Thanks again Joe as I really appreciate your help! More

by mikeygunz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Sarant Cadillac responded

We're happy to hear you had a great visit, Mikey! We pride ourselves on knowledgeable and honest staff members, like Joe. Please let us know how we can continue to help with your car and service needs!

October 12, 2018

schedule oil change I told Joe that the last time I had oil change that after a day I check oil level and had to add 1 quart of oil to bring it to the full level on dip s More

by STAGTOM
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Sarant Cadillac responded

We’re sorry to hear that you were dissatisfied with your service. Here at Sarant Cadillac, we strive to offer the best possible customer service and we hope that we have the opportunity to make it up to you. Please reach out to our Executive Manager, Antonio Centeno at 516-293-5000 at your earliest convenience. Thank you.

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