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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,470 Reviews
Call Service Center (516) 473-0977

1,470 Reviews of Sarant Cadillac - Service Center

Sort by
February 22, 2024

Very responsive and accommodating from sales staff to service staff with a customer first attitude. Shout out to Antonio, Charlie, Joe, Gerson and Dennis the tech who worked on my car. More

by Chandra62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie, Dennis, Gerson Maldonado
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Feb 23, 2024 -

Sarant Cadillac responded

Thank you for taking the time to write such a positive review! We're thrilled to hear that our sales and service staff were responsive, accommodating, and put your needs first. We appreciate your business and look forward to serving you again in the future!

February 16, 2024

The service representative, Tony was personable and accommodating. The wait for parts to repair the manufacture recall was months. Left my car while I was away for 10 days and would love to know whe More

by GCC227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Sarant Cadillac responded

Thank you for taking the time to leave a review about your recent service experience. We appreciate your kind words about Tony, his personal touch is something we strive for at our dealership.

February 06, 2024

GERSON WAS EXCELLENT AND MADE THINGS VERY EASY AND UNDERSTANDABLE. I'VE DEALT WITH HIM BEFORE AND HE'S ALWAYS RELIABLE AND PLEASANT. More

by GIGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
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Feb 12, 2024 -

Sarant Cadillac responded

Thank you so much for taking the time to leave such a positive review about your experience with Gerson! We're thrilled to hear that he made the process easy and understandable for you!

February 02, 2024

Very poor services they had no loaner car for after 2 weeks finally got one 3 weeks car in service brand new car 2024 very disappointed didn’t fix something car had to be returned following week car part More

by STARS.MOON1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Sarant Cadillac responded

Thank you for your feedback and we’re sorry to hear that we did not meet your expectations. We wish to discuss this further and hopefully you will give us another chance. Please reach out to Audrianna Washington, Customer Experience Manager, Audrianna@SarantCadillac.com or you can leave your contact information privately.

February 01, 2024

Not a good trust worthy dealership I got lied to several times by the service manager More

by rsingh1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Centeno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Sarant Cadillac responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. You are important to us, and we want to provide a satisfying experience. We would like to discuss this matter with you further. Please reach out to Audrianna Washington, our Customer Experience Manager, at Audrianna@SarantCadillac.com or you can leave your contact information privately.

January 26, 2024

Joe knew exactly what was wrong with my Escalade when I described the problem. Car was repaired the same day and runs perfectly. Great Service! More

by RICH1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Sarant Cadillac responded

Thank you for your review! We're glad to hear that Joe was able to quickly identify and fix the issue with your Escalade, resulting in great service and a perfectly running vehicle. We appreciate your feedback and thank you for choosing Sarant Cadillac!

January 25, 2024

Excellent visit, which is the norm when I go to Sarant. Car was ready when promised. More

by Gp7588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
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Jan 29, 2024 -

Sarant Cadillac responded

Thank you for taking the time to leave a review about your recent visit with us. We appreciate your positive feedback and are glad to hear that your car was ready on time. We hope to see you again!

January 19, 2024

My cooling and heating seats stopped working few months after I got my brand new car ! They couldn’t fixed it the first time I dropped it off ! They need a longer time I will drop it off next few weeks ! I More

by adelhanachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado, Sean Munro
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Jan 19, 2024 -

Sarant Cadillac responded

We are very sorry your recent visit to our service department did not go as planned. We appreciate your feedback and would like to get in touch with you to address this and any other concerns you may have. We take customer feedback very seriously in helping us to provide the best service for our customers and would like the opportunity to assist you in any way we can. Please contact our Customer Experience Manager, Audrianna Washington at audrianna@sarantcadillac.com or if you prefer you can leave your contact information privately and we’ll reach out to you.

January 13, 2024

Top notch total professionalism from the minute you drive into the service area. The technician are the best More

by A.GERONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Sarant Cadillac responded

Thank you for taking the time to leave a review of our dealership. We appreciate your kind words and are pleased to hear that you had a positive experience with our service team. We hope to see you again!

January 12, 2024

Excellent and quick service as usual. Tony and Joe handled the service perfectly. Problem was quickly diagnosed and additional warrantee work was also performed. More

by Gp7588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Sarant Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that you had an excellent and quick service with Tony and Joe at our dealership. Thank you for your continued support, and we look forward to your next visit!

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