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1,550 Reviews of Sarant Cadillac - Service Center
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June 12, 2025
Great experience and good service. They fixed a difficult issue to diagnose when other dealers balked They fixed a difficult issue to diagnose when other dealers balked More
by ADAMCHAYON
Verified Customer
June 12, 2025
Joseph Mistretta is a great service advisor! I have over 15 years relationship with Sarant and Joe make me feel like family... I have over 15 years relationship with Sarant and Joe make me feel like family... More
by JOSEPHPETRECCA
Employees Worked With
June 09, 2025
⸻ ⭐ 0 stars I had an extremely disappointing and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and frankly disturbing — he insisted he knew me and said he had to “give me a kiss hello.” Completely inappropriate and made me feel extremely uncomfortable. (Security cameras should confirm this.) Joe gave me his personal cell number and told me to text him directly. I sent over my extended warranty info right away, followed up multiple times, and kept getting vague responses like “we’re trying to figure it out.” No real updates, no transparency, just days of waiting. After five days, Joe made it very clear to me that “it’s not my car or my insurance, so it’s not my problem — it’s yours.” He told me I’m not priority That level of disregard and lack of accountability is completely unacceptable, especially from someone representing a premium brand. Anyone thinking of buying a car from Sarant should seriously reconsider — the service department is TERRIBLE!. If this is how they treat clients who didn’t buy from them, it says a lot about how they value loyalty, professionalism, and basic respect. Cadillac is a high-end brand. The experience here was anything but. More
by TGF0902
Employees Worked With
June 08, 2025
Very unprofessional and disrespectful Was treated like a second class citizen.. I Beverly in my like have been so humiliated a second class citizen.. I Beverly in my like have been so humiliated More
by TGF0902
Employees Worked With
May 26, 2025
PLEASURE ALWAYS NO GIMMICKS OR GAMES GREAT PEOPLE TO WORK WITH NEVER HAD ANY PROBLEM WOULD RECOMMENT THIS STORE TO ANYBODY LOOKING FOR A CADILLAC WITH NEVER HAD ANY PROBLEM WOULD RECOMMENT THIS STORE TO ANYBODY LOOKING FOR A CADILLAC More
by TRLUM105
May 25, 2025
It’s always a pleasure to visit this particular dealership. Everyone is so friendly and helpful. Plus they have premium coffee and snacks while you wait. dealership. Everyone is so friendly and helpful. Plus they have premium coffee and snacks while you wait. More
by erytdr
May 19, 2025
Alex is amazing! Super patient, helpful and answered all my questions in a timely manner. Super patient, helpful and answered all my questions in a timely manner. More
by TYHLEE7
May 17, 2025
Love Sarant Service Center always greeted with a smile, never have to wait too long. Staff is always friendly. never have to wait too long. Staff is always friendly. More
by WHINEYONE
Employees Worked With
