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Sarant Cadillac
Farmingdale, NY
3,163 Reviews
50 Years in Business
A+ Rating on BBB
Unlimited Parking
Sales and Service all at one location
All Cadillac loaner fleet
4.9 out of 5 Stars - DealerRater & Cars.com
Entire inventory on site
Over 450 new/pre-owned vehicles avialable
#1 volume Cadillac Dealer in the NorthEast
Conveniently located and easily accessible from all parkways and expressways
WiFi / Fresh beverages
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 3,163 reviews
August 12, 2010
I purchased the above vehicle from Sarant Cadillac of Farmingdale, NY on 12/14/08. The vehicle was sold as certified through Cadillac and GM. The dealer claimed that the vehicle had a clean “Car Fax” a Farmingdale, NY on 12/14/08. The vehicle was sold as certified through Cadillac and GM. The dealer claimed that the vehicle had a clean “Car Fax” and had never been in an accident. The dealer also claimed it was an excellent car because it was the car driven by the dealer’s wife of Atlantic Chevrolet of Bay Shore, NY. Recently I decided to sell the vehicle and purchased a current “Car Fax” report only to find out that the vehicle had been in an accident on 1/21/08 and this was not disclosed to me by the dealer. As part of the certification process it is my understanding that the vehicle is inspected mechanically and physically for potential problems. Through an independent inspection of the vehicle that was performed on 7/25/10 it was also discovered that the vehicle has been in an accident on the driver’s side. I contacted Cadillac Customer Service and was informed today that there was nothing that could be done for my situation. I do not find this to be an adequate resolution and will pursue other options for resolving this situation. I feel it is unethical for Cadillac or its affiliated dealers to sell a car in this condition. If you review the service history for this car at Sarant Cadillac and Grand Prize Cadillac of Nanuet, NY you will find it has been in the shop quite a few times for issues such as vibration and a computer repair which can easily be attributed to an accident. I will refrain from ever purchasing another General Motors product and I will encourage my family and friends to do the same. More
by SPIFFERI
Employees Worked With
Sal Carruba
December 07, 2004
New in the area, and for the first time I go to have service. I tell Fred. Ricci to call me when the car is ready, but he didnt. I left work early, had to put other people out of the way to get there on service. I tell Fred. Ricci to call me when the car is ready, but he didnt. I left work early, had to put other people out of the way to get there only to find my car isnt ready, the part didnt come in. Well, I have owned Cadillacs for 5 years now have never been treated this way. A lousy phone call would have let me change plans and not put people out. Also I am annoyed they didnt have a loaner vehicle. Then I go to pick up the car after having to call FRED 3 times to find out when the car is ready. He says 4pm. I get there at 4:10 and the car was just put on the lift. Now I am flipping out, as I left work and MUST get back, which I told him on the phone earlier. Already there, I waited 30 minutes more, complained to a few people while Fred nearly beat up my brother (who was kind enough to taxi me there) and not one person, not even the GM, Jim, apologized. <br>Fred's attitude was the worst I have seen in customer service. And the rest of Sarant, well they stink too. More
by RED409
Employees Worked With
Fred Ricci
March 07, 2004
I have brought my 2000 DeVille, 2001 Olds Intrigue, 2002 DHS to Joe for service and have NEVER been treated better by ANY service department since buying my 1st new car in 1967. The repairs are done flawles DHS to Joe for service and have NEVER been treated better by ANY service department since buying my 1st new car in 1967. The repairs are done flawlessly, the car is returned immaculate. The man ACTUALLY listens to my description of the problem & relays it to the best mechanic for that particular job in his shop. Highly reccomended for service without agravation. More
by Barry45RPM
Employees Worked With
Joe Mistretta
