Sapaugh GM Country - Service Center

Service Management and Team After the bad review I had left, I was contacted by the management in the service department. Mr. Walker and Mr. Kaltenbronn made sure they were able After the bad review I had left, I was contacted by the management in the service department. Mr. Walker and Mr. Kaltenbronn made sure they were able to find the issues I have been having with my car. It is running much better than before, but not nearly like it used to. This is more than likely a product issue vs a service issue. I appreciated what they could do. The only issue I have now is with my shift assembly, which Mr. Walker is eager to take a look at to see if they can fix it quickly. They are doing what they can to correct a wrong left from the previous management and I applaud their efforts. More

Service is poor at best with lots of BS Purchased a new set of tires : one tire installed inside out, tires were poorly balanced - had them rebalanced at a local repair shop. These new tires Purchased a new set of tires : one tire installed inside out, tires were poorly balanced - had them rebalanced at a local repair shop. These new tires never felt the way a new set of tires should have and one rear tire just went flat during a rush hour comute (I did not hit anything in the road - it just deflated) had to drive on the flat tire about a mile at highway speed before I could get to the shoulder, the tire was trashed from being driven flat. The Sapaugh service guy told me that I was lying about not hitting something in the road no less than three times - when I told him that the wheel did the damage to the tire - "no sir" he said "you hit something" Next issue: my 2007 CTS just had a second set of timing chains replaced plus a set of heads and I had to rent a car for 13 days. While this car was still under warranty reported excessive oil consumption and was told it was normal - well, that is BS, the recommended oil change interval was too long and was reduced by GM but the damage was already done and I had to pay for their mistakes. More

Excellent personal/professional service, from driving into the dealership until driving out with our repair problem solved after visiting another shop with the problem remaining. We have had our Cadilla into the dealership until driving out with our repair problem solved after visiting another shop with the problem remaining. We have had our Cadillac's serviced at other Cadillac dealers and felt we had received excellent service but out dealings with Sapaugh puts them below our new standard of excellence. More

I had a (reduced power to engine) error on my 2010 Terrain. I called Dave Sinclair (as i bought it through them) and they never got back to me. Earlier in the year i had taken my Terrain to Sapaugh fo Terrain. I called Dave Sinclair (as i bought it through them) and they never got back to me. Earlier in the year i had taken my Terrain to Sapaugh for an oil change and thought it was a pleasant experience. I thought id take my chances again and see if they could help me with my issue. I have to say from the moment i walked in i felt like everything was going to be ok. Fortunately for me the issue was covered by warranty. Even if it wasnt, my experience here has made me a 100% loyal customer. On one visit. I am in the customer service industry and i must say what they do here really is awesome. When my service consultant Art Speth called to let me know my terrain was ready for pickup, he also told me the fuel light came on, so maybe expect a gas stop on my way home. Wow, i bet 99% of places out there dont put that level of service into their customers. Sure thats a little thing, but to me thats that little extra i dont get anywhere else. More

I have been coming to the dealership for a number of years, there are dealerships closer to me than Sapaughs but I continue to come back because of the way they treat their customers. When I am ready to years, there are dealerships closer to me than Sapaughs but I continue to come back because of the way they treat their customers. When I am ready to buy a new car I will definitely give them a chance for my business. Sorry, but I can't remember who I dealt with but they were very helpful, professional and nice to deal with. More

I would like to thank Mike Kinney for alway being ready and able to help in repairs and purchases of new vehicles . I work for a company that purchases all of our sale associates cars and Mike has always and able to help in repairs and purchases of new vehicles . I work for a company that purchases all of our sale associates cars and Mike has always been very helpful in every way. I have told all of my friends and family that the only place to purchase a car would be at Sapaugh. i had also purchased my personal car from Mike. He was able to find the perfect convertable for me, and I have nothing but the highest regard for Mike. He is so special and one of a kind. Thank you Mr. Sapaugh for having the best sales and repair in the greater St Louis area. Thank you again Linda Ennis More

I experienced great overall service. They even found legitimate additional items that needed serviced. All items were covered under the extended warranty that I purchased when I purchased my GMC envoy u legitimate additional items that needed serviced. All items were covered under the extended warranty that I purchased when I purchased my GMC envoy used. That even washed and vacuumed it when that were done servicing it. Great overall experience at Sapaugh motors. More

I had some service performed by Mark Kaltenbronn several months ago. I received excellent service and felt it should be known. I took my Pontiac Vibe to Sapaugh Motors to perform a GM recall repair. I months ago. I received excellent service and felt it should be known. I took my Pontiac Vibe to Sapaugh Motors to perform a GM recall repair. I was a little nervous about taking my vehicle in for the repairs since so often you hear stories of people taking their vehicles to a dealership to be serviced only to have it returned with problems that there not there before. Or, they are pressured into purchasing “repairs” that they do not need. I did not run into any of those problems at Sapaugh. My vehicle was repaired as promised in much less time than I had anticipated. Mr. Kaltenbronn has excellent customer service skills. He made me feel comfortable and welcome, and treated my like a valued customer. I appreciated the follow-up thank you note I received from him for bringing my business to Sapaugh. Other employees were also very friendly and helpful and made certain my car was being brought around to me in a timely manner when I arrived to pick it up. As an employee of a major car rental company, I understand the importance of customer service. I encourage Sapaugh to keep up the great work, and I would like to thank Mr. Kaltenbronn for his service. More