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Sapaugh GM Country - Service Center

Herculaneum, MO

4.4
87 Reviews

87 Reviews of Sapaugh GM Country - Service Center

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August 04, 2021

I can’t say enough good things about Dave Walker, Service Manager. When we were having problems with our car, he was the only one who identified the problem and had it taken care of ASAP. He is truly an asse More

by ddbigriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in service department
Aug 04, 2021 -

Sapaugh GM Country responded

Thanks for the great feedback! We're very happy that Dave was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

May 12, 2021

Nick Ellison has been great to work with on my service needs for my 2021 GMC Yukon. He actually listens to my concerns and is very prompt in keeping me updated whether I am at the dealership or home. Ni More

by cmaune72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ellison
May 12, 2021 -

Sapaugh GM Country responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

April 09, 2021

It was my first time going to the dealership. it was a great experience it was a lot easier than what I thought. they worked with me I will go back. More

by roykennedy_77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Stockham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy, Tom Watson, Chuck Dalba, Jim Staub
Apr 12, 2021 -

Sapaugh GM Country responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 16, 2020

Took 2 hours to get a tire fixed on new vehicle purchased. Was told with an appointment it wouldn’t be like the last visit. Still too long More

by stephaniebyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John McCarthy
Dec 17, 2020 -

Sapaugh GM Country responded

I am sorry ! Thank you for your feedback. We strive as a company to be perfect in all of our interactions, but there are always instances when perceptions are not aligned. The entire Sapaugh Team wishes You and Yours a Very Merry Christmas and a Happy New Year ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

July 06, 2020

I took my 2018 Chevy Silverado that I purchased at Sapaugh in for a front hub making noise. I took it To them because I was told that under my warranty if I took it there it wouldn’t cost me anythin More

by Robert Clark
Recommend Dealer
No
Employees Worked With
Steven Charleville
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2020 -

Sapaugh GM Country responded

Robert------Thank you for your feedback. I am sorry for the aggravation you have had regarding your truck. I would love to discuss this further with you directly. Could we discuss this in person or on the phone as I want to give this personal attention ? Its Sunday so please give me a call anytime tomorrow and if I don't answer I will be sure to call you right back. Again my apologies and I look forward to speaking to you soon ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

July 03, 2020

Phenomenal I bought my Malibu from Sapaugh and I get it serviced there. An all of the employees are polite and helpful! The dealership was very clean and organiz More

by lafrenierb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Hardin, Erica Huddleston, Lauren Bowman
Jul 05, 2020 -

Sapaugh GM Country responded

Thank You ! WOW that you for the glowing review ! The entire Sapaugh Team is here at your service and we look forward to serving you in the future ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

March 10, 2020

It was a wonderful place to do business. They gave me a great price on my trade-in and Greg was a great salesman. I would definitely buy another vehicle from him More

by T.J.
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson
Mar 11, 2020 -

Sapaugh GM Country responded

T.J., we really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

February 14, 2020

Quality service and was completed fast. They did a complete inspection of my vehicle and found a missing bolt on my brake caliper. It gives me peace of mind that the work was done right. More

by mlawson
Recommend Dealer
Yes
Employees Worked With
Dave Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Charleville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Romaine
Feb 18, 2020 -

Sapaugh GM Country responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Joe Clemens, General Manager / jclemens@sapaugh.com / Cell: (636) 399-5304

February 13, 2020

Steve was very courteous and thorough with his explanation of what the service entailed. He also mailed the time it would take. Thanks Steve...great job! More

by Boyette.robin
Recommend Dealer
Yes
Employees Worked With
Steven Charleville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2020 -

Sapaugh GM Country responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Joe Clemens, General Manager / jclemens@sapaugh.com / Cell: (636) 399-5304

January 24, 2020

The experience with Sapaugh is always excellent! The attention to detail and the outstanding customer care from the second you arrive until you leave the visit is superb. The service advisor Rachel the More

by Mastiffman11
Recommend Dealer
Yes
Employees Worked With
Rachel, Dan and Crystal
Jan 24, 2020 -

Sapaugh GM Country responded

Thank You ! We appreciate your business and kind words about the Team at Sapaugh ! We always want to hear back from our clients and we're glad you had such a positive experience with us! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

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