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87 Reviews of Sapaugh GM Country - Service Center
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May 21, 2022
Paint and body department manager Mike was extremely accommodating and made sure to offer suggestions that yielded excellent results. Extremely satisfied with the service we received. accommodating and made sure to offer suggestions that yielded excellent results. Extremely satisfied with the service we received. More
by amanda_greenstreet
Verified CustomerEmployees Worked With
Other Employees :
Mike Wolk , John Wilson, Blake Sheldon
May 20, 2022
Service Department Ryan went the extra mile unnecessarily to make sure we were taken care of. Great asset to your service department. to make sure we were taken care of. Great asset to your service department. More
by amanda_greenstreet
May 20, 2022
Had service to a work vehicle done. Excellent service from employee Ryan. He made certain we didn’t have to wait extra time to put our truck back in service. Excellent service from employee Ryan. He made certain we didn’t have to wait extra time to put our truck back in service. More
by amanda_greenstreet
Employees Worked With
Other Employees :
Blake Sheldon, John Wilson, Blake Sheldon
May 14, 2022
The appointment was easy to make, my car was completed as promised and returned to me cleaner than when it was completed. The pick and delivery of my very was beyond my expectations. promised and returned to me cleaner than when it was completed. The pick and delivery of my very was beyond my expectations. More
by jeffjohnson1
May 09, 2022
The customer service in the general welcoming feeling is some thing that I appreciate. Each and every employee who is genuinely happy, at least on the outside, ha ha, whenever you pass them by or you had an some thing that I appreciate. Each and every employee who is genuinely happy, at least on the outside, ha ha, whenever you pass them by or you had an encounter with them👍🏼 More
by deborahmiller314
April 12, 2022
I made an appointment for an oil change for 2:30, dropped my Chevy Colorado off and came back to pick it up @ 4:30... Service dept told me it was still not completed. I have waited 2:30m for a job that usall my Chevy Colorado off and came back to pick it up @ 4:30... Service dept told me it was still not completed. I have waited 2:30m for a job that usallaly should take a technician no more than an hour or less. Not satisfied today for sure! More
by JP
April 09, 2022
Staff are very kind and friendly. Sales man Rick Gerber went above and beyond, deserves a lot of credit for our buisness coming back to sapaugh. I haven't been very happy in the past Sales man Rick Gerber went above and beyond, deserves a lot of credit for our buisness coming back to sapaugh. I haven't been very happy in the past with the service/ mechanics department and they really made me unhappy with my first personal car. My company bought 2 new trucks in the past and it has always been a hassle with not having my vehicle back in a timely manner or getting a equivalent loaner vehicle such as a truck since that's what I need for work while my work truck is in the shop. My last service on my truck was for a replacement torque converter replacement a few months ago, I popped the hood to see fluid all over the hoses and lower parts of the engin. Found not only my antifreeze level was low now but my transmission dip stick did not have a drop of fluid on it so it probably ruined my transmission. I just bought pre owned car above 40,000.00 get it home that night and noticed oil by the oil pan, brought it back the next day and they tell me the pan is bad and some o rings for the oil was leaking as well. This car was just inspected by the mechanics and they missed that, so I was patient about it, here I am over a week later without my car I just bought. That's unacceptable, not to mention no one ever called with an update after a week went by, I had to call and ask. Never heard a sorry or offered anything for the hassle. I have been very nice talking to them and patient. I need to buy 2 more service trucks and it makes me think twice if I should buy from them again. I would return my car if I could, this is ridiculous. More
by stlrich25
March 28, 2022
Took my Buick in for a scheduled recall repair. After 3 hours, I received a call from the service dept. stating that they don't have the parts for the recall. Why would Sapaugh schedule a recall re After 3 hours, I received a call from the service dept. stating that they don't have the parts for the recall. Why would Sapaugh schedule a recall repair if they don't have the necessary parts? More
by james barrett
Employees Worked With
Nick Ellison
March 17, 2022
My parents came into the dealership with a tire problem after a doctor's appointment, worried they couldn't make it home. Steven Charleville and the entire staff cared for them as if they were their own fa after a doctor's appointment, worried they couldn't make it home. Steven Charleville and the entire staff cared for them as if they were their own family. They fixed the tire, no charge and reassured my parents. This was truly above and beyond. Everyone should be buying a car from Sapaugh in Herculaneum! We cannot thank-you enough! More
by kymrenkoski
Employees Worked With
December 17, 2021
What can I say never a disappointment. Staff is friendly but professional always done right the first time but professional always done right the first time More
by PETROCK14
Employees Worked With
Other Employees :
Mike Reagan
