Sapaugh GM Country - Service Center

Took my Buick in for a scheduled recall repair. After 3 hours, I received a call from the service dept. stating that they don't have the parts for the recall. Why would Sapaugh schedule a recall re After 3 hours, I received a call from the service dept. stating that they don't have the parts for the recall. Why would Sapaugh schedule a recall repair if they don't have the necessary parts? More

My parents came into the dealership with a tire problem after a doctor's appointment, worried they couldn't make it home. Steven Charleville and the entire staff cared for them as if they were their own fa after a doctor's appointment, worried they couldn't make it home. Steven Charleville and the entire staff cared for them as if they were their own family. They fixed the tire, no charge and reassured my parents. This was truly above and beyond. Everyone should be buying a car from Sapaugh in Herculaneum! We cannot thank-you enough! More

What can I say never a disappointment. Staff is friendly but professional always done right the first time but professional always done right the first time More

I can’t say enough good things about Dave Walker, Service Manager. When we were having problems with our car, he was the only one who identified the problem and had it taken care of ASAP. He is truly an asse Manager. When we were having problems with our car, he was the only one who identified the problem and had it taken care of ASAP. He is truly an asset to Sapaugh Motors. Because of him, would definitely recommend Sapaugh Service Dept. to our friends and family. Thanks so much, Dan & Dot Ward 2016 Buick Encore More

Nick Ellison has been great to work with on my service needs for my 2021 GMC Yukon. He actually listens to my concerns and is very prompt in keeping me updated whether I am at the dealership or home. Ni needs for my 2021 GMC Yukon. He actually listens to my concerns and is very prompt in keeping me updated whether I am at the dealership or home. Nick is very professional, very personable and easy to talk to. Keep up the good work nick! More

It was my first time going to the dealership. it was a great experience it was a lot easier than what I thought. they worked with me I will go back. great experience it was a lot easier than what I thought. they worked with me I will go back. More

Took 2 hours to get a tire fixed on new vehicle purchased. Was told with an appointment it wouldn’t be like the last visit. Still too long purchased. Was told with an appointment it wouldn’t be like the last visit. Still too long More

I took my 2018 Chevy Silverado that I purchased at Sapaugh in for a front hub making noise. I took it To them because I was told that under my warranty if I took it there it wouldn’t cost me anythin Sapaugh in for a front hub making noise. I took it To them because I was told that under my warranty if I took it there it wouldn’t cost me anything well come to find out I’m charged $100 each time for warranty work to take it to them if I would have known that I could’ve took it to a dealership 10 minutes from my house Sapaugh is 45 minutes away. So I paid $100 got the new hub assembly which fixed the noise in my truck. I picked it up early in the morning before work left the dealership got on the interstate and the check engine light is on having to get to work it’s too late to turn around and take it back so I had to take it the next morning and drop it off again. Later that day I called to check on it and the service man told me it was a wheel sensor they didn’t have the part and I would have to wait till they got it so the next day. I figured makes sense it probably got damaged when the hub was changed out. N ot hearing from them I called late in the afternoon and the service man tells me that it wasn’t a wheel sensor it was a E-Vap sensor and I would have to pay another hundred dollars to get it fixed but it was under warranty. Just seemed odd because the check engine light wasn’t on when I dropped the truck off to them the first time. So I paid $100 get the truck back drive home the truck sets for a week get in it yesterday and the check engine light is on again. I’m sure if I call to get it fixed it will cost me another hundred dollars they have got my money twice and won’t get it again. Also I paid for the paint protection to be applied because the salesman said it would protect from paint chips that would be noticeable on a black truck come to find out it only covers dents and dings how a spray on paint protectant protects from dents and dings I don’t know but it will not cover paint chips so don’t waste your money on the paint protection. More

Phenomenal I bought my Malibu from Sapaugh and I get it serviced there. An all of the employees are polite and helpful! The dealership was very clean and organiz I bought my Malibu from Sapaugh and I get it serviced there. An all of the employees are polite and helpful! The dealership was very clean and organized. I drove all the way from Troy, MO to give this dealership a chance and I am so glad I did! Sapaugh set the customer satisfaction standard pretty high when I bought my Malibu and they prove it to me each time I go back. They always make me feel appreciated and welcome! Great job Sapaugh! More