Santa Monica Maserati Alfa Romeo

Took forever to get the parts for my car. Very little communication on why or when to expect it. Then my car wasn’t ready when I was told to come. Check engine lights hadn’t been cleared. The Very little communication on why or when to expect it. Then my car wasn’t ready when I was told to come. Check engine lights hadn’t been cleared. Then my car went back into limp mode within ten minutes and I had to turn around and return it and get another rental car. Five days later I get a call that it’s ready. Apparently the mechanic hadn’t clipped a plug correctly after the first fix and because it was never test driven it wasn’t caught. Also I get terrible loaners considering I bought a $100k car from AR. Very unhappy. The only upside was Ken is nice. More

I’m very pleased to work with Pedro at Maserati service who is always very helpful, responsive and professional. I had so far very good experience at Maserati service and also at a dealership where Nick w who is always very helpful, responsive and professional. I had so far very good experience at Maserati service and also at a dealership where Nick was assisting me. Great duo to work with! Helpful, friendly and knowledgeable. Terezia More

Pedro was great. There was an appointment mixup and he handled it beautifully. I was well taken care of. There was an appointment mixup and he handled it beautifully. I was well taken care of. More

This place has no communication skills. You can never get in contact with nobody in service. They service advisors are very Rude. I will never take my car back to this place ever ever aga You can never get in contact with nobody in service. They service advisors are very Rude. I will never take my car back to this place ever ever again. I wouldn’t recommend anybody to take the car here More

Casey O’Brien, the service mgr assigned to me, was excellent. He’s the best service mgr I have dealt with in LA during my 22yrs here and he will keep me coming back to Santa Monica Maserati Alfa Rome excellent. He’s the best service mgr I have dealt with in LA during my 22yrs here and he will keep me coming back to Santa Monica Maserati Alfa Romeo Fiat. More

Casey Has been a great help as always Thank you for taking great care of our cars. taking great care of our cars. More

They were professional and prompt. I appreciate their knowledge and courtesynattitudw. Very clean service department I appreciate their knowledge and courtesynattitudw. Very clean service department More

Courteous and professional for all of services . They were veg informative as well. Congrats to all staff that have kept these high standards They were veg informative as well. Congrats to all staff that have kept these high standards More

Casey is very polite and professional staff and very helpful. He knows what I need and immediately Gao Le the problem for me helpful. He knows what I need and immediately Gao Le the problem for me More

Best customer service I’ve experienced. All the Employees are really nice . Had a. Morning appointment and was provided car service free of charge to and from the dealership to my favorite All the Employees are really nice . Had a. Morning appointment and was provided car service free of charge to and from the dealership to my favorite breakfast place while I waited. More