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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

May 01, 2022

Kevin Krumpak, my salesman, and Eric Martin, General Manager, were terrific, knowledgeable and ensured that I had an awesome experience. More

by PAULRICHARDSON85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martin, Ross Samya, Kevin Krumpak
May 02, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business, Paul. We appreciate you taking the time to leave us a great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new purchase, Paul!

April 29, 2022

I took my car for service and also to get cilajet applied. As always, super top notch service! More

by GERARDO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
May 01, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Gerardo, for taking the time to leave us this five-star rating. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 29, 2022

Casey was amazing. Made the whole service trip perfect. Thank you again as well as the whole service department. More

by rick@borquez.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
May 01, 2022 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you, Rick. Quality customer service is always our number one priority, and we're happy to hear that Casey met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT; we look forward to having you as one of our valued customers for many more years to come.

April 29, 2022

Amazing staff, good and clean, service is always on time, they helped me with all of my concerns. 5 stars overall!! More

by ARI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal
May 01, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Ari! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

April 27, 2022

Fast, honest, caring service. Pedro and Casey are always the best to work with. I'm glad I was able to work with Pedro this time around because he's so knowledgeable. More

by Bryson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal
Apr 28, 2022 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and our team looks forward to serving you again soon!

April 23, 2022

Jim did a nice job but I don’t trust your service department. I brought my car for service in Feb 2022 and as soon as I pick up my car the rear view camera stopped working intermittently and there wa More

by SHAHRIARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Your service manager
May 01, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 22, 2022

When my wife and I made our purchase it was nice Nick the finance guy was very nice More

by Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
Apr 25, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Glenn, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

April 20, 2022

Attentive timely service. Called to follow up when car was ready. Will refer others. To tot to to More

by BOTTENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sayde
Apr 20, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 19, 2022

Jim Gonzalez, the service advisor, made all the difference in my experience from the last time. He really went out of his way to sort out a confusing warranty coverage on tires and proactively reac More

by STANKENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gonzalez
Apr 20, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Jim and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

April 17, 2022

Pedro is very attentive, easy to get in touch with, and ready, willing, and able to help. Highly recommended! The entire team is welcoming and professional. More

by HUERTA_ENRIQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Paul Marino, Pedro Leal, Daniel Acevedo
Apr 18, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Enrique! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT!

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