Santa Monica Maserati Alfa Romeo

1. Not a good experience. 2. No loaner vehicle offered. 3. Poor communication. 4. Unwilling to warranty tire that clearly should’ve been. 5. After a text to the sales person that leased me the offered. 3. Poor communication. 4. Unwilling to warranty tire that clearly should’ve been. 5. After a text to the sales person that leased me the vehicle I was told tersely: “Next time make sure to buy the wheel and tire protection package.” 6. Defective carbon fiber compartment door installed on center console (after original one cracked) during previous service visit. Was told by service advisor the part was “only moderately defective” 7. I own/lease a number of expensive vehicles, this is my first (and possibly last) Maserati, I’ve had a better experience with every other one. Thank you for your time. More

Sadie was very pleasant to work with. My only suggestion is that she make a better effort to update her customers on a more frequent (say every hour) on the status of the service. My only suggestion is that she make a better effort to update her customers on a more frequent (say every hour) on the status of the service. More

Disappointed, Pedro sucked, was rude, his customer service skills suck. Lost a client that’s for sure service skills suck. Lost a client that’s for sure More

Great service and very timely. Service advisor,Casey was very friendly and took good care of us. Service advisor,Casey was very friendly and took good care of us. More

Eric the GM has no concept of customer service. He failed to call back and address any issues with us directly. Completely unprofessional. I will be going back to Range Rover for my next car. He failed to call back and address any issues with us directly. Completely unprofessional. I will be going back to Range Rover for my next car. More

Pedro is an excellent service advisor. I drive from Palos Verdes Estates because of the excellent service Pedro provides. Pedro truly cares about your car and goes above and beyond to ens I drive from Palos Verdes Estates because of the excellent service Pedro provides. Pedro truly cares about your car and goes above and beyond to ensure customer satisfaction. Pedro is indeed an asset to Santa Monica Maserati. More

Casey O’Brien provided excellent service. He went out of his way to accommodate our request for serving with a quick turnaround time. He went out of his way to accommodate our request for serving with a quick turnaround time. More

Sadie helped me out and she was an absolute angel. She helped me out when some other staff were being a little difficult. Sadie fixed all of my issues with my car and was very kind! She helped me out when some other staff were being a little difficult. Sadie fixed all of my issues with my car and was very kind! More

Easy to work with and very professional. The only alpha dealership I would work with. The only alpha dealership I would work with. More

Repairs were explained to me so that I could understand what was done to my car. what was done to my car. More