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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

November 18, 2022

Went there and spent 4700 $ and wasn’t satisfied with service Casey did excellent as far as telling me what’s going on but as for the performance I thought the issue would be fixed considering the labor More

by Victor Patino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Obrien
Nov 23, 2022 -

Santa Monica Maserati Alfa Romeo responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Victor, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 17, 2022

The tire pressure wasn't checked at my annual service, and therefore, I had to return to the service center 3 minutes after picking up my car due to a warning light. More

by ROBINVENTURELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sadie in Service
Nov 23, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Robin, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 15, 2022

I am treated like I am a member of the family. The needs of my automobile are always addressed. More

by MSMLC109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Nov 15, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Santa Monica Maserati Alfa Romeo to be a positive one. Please don't hesitate to reach out if you need anything else.

November 13, 2022

Excellent job. The service was excellent. They brought my car to my house excellent. Mary professional dumb. Like I was very clean when they return. No complain. th More

by ejuanpaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Nov 13, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2022

Very helpful and good service, will referral to my friends. Thank you for your best work More

by Min Du
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Nov 13, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. Thank you for choosing Santa Monica Maserati Alfa Romeo, Min. We look forward to working with you again.

November 12, 2022

Casey is AWESOME! !!! Will keep coming back because of him, his customer service mentality is a loyalty builder. More

by nancy32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Nov 13, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business, Nancy. We appreciate you taking the time to leave us this great review. We're happy to hear that Casey was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 11, 2022

Ken is an awesome customer service rep ! He always go above and beyond for customers More

by DKEION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Nov 13, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with Ken. We're glad to hear that he always delivers such a great experience. We appreciate the five-star rating.

November 10, 2022

This was my first experience purchasing a vehicle completely online. What an easy process with Maserati of Santa Monica! Kevin Krumpak is a wonderful salesman. First of all, very personable and low- More

by ALANABSN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Argos, Kevin Krumpak
Nov 11, 2022 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that Kevin and Nick were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Levante! Thank you for choosing Santa Monica Maserati Alfa Romeo!

November 10, 2022

Really appreciate Casey and everyone’s help. . excellent service and great waiting room.thank you Casey goes way above any expectations of superior service. He is wonderful. More

by LINDAANDHUDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Nov 11, 2022 -

Santa Monica Maserati Alfa Romeo responded

Linda and Hudson, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Casey met your expectations. Thank you for choosing Santa Monica Maserati Alfa Romeo, we look forward to having you as a valued customer for many years to come!

November 06, 2022

Fast & excellent service was provided - friendly service advisor and on time as I wax promised More

by SUE26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Nov 06, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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