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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

November 23, 2022

Best experience with pedro he was very good explaining me everything and helpful, recommended 100% More

by ARI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Nov 25, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear Pedro and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2022

Your alpha Romeo dealership is very helpful and respectful and I enjoy being there you are friendly and I will come again More

by Chiefto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Nov 22, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing about your experience with Santa Monica Maserati Alfa Romeo. We appreciate your business and hope to see you again soon!

November 21, 2022

I got great help from Elena buying an alfa Estrema from her. She is the type of sales agent you would like to do business with: honest, passionate, and considerate. Most importantly, she is the model of More

by ZJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Elena Redkin
Nov 21, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Elena met your expectations. Congratulations on your new Alfa Estrema! Thank you again for choosing Santa Monica Maserati Alfa Romeo, we look forward to having you as one of our valued customers for many more years to come!

November 21, 2022

Within the past month I can say I've been to several Maserati dealerships around and made several enquiries. Santa Monica made it happen. One of the best experiences I've had when purchasing a new ve More

by k.abghari
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Ponty, Nick Argos
Nov 22, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo.

November 20, 2022

My experience with Casey was extraordinary. I’ve been coming to the same service center for years, and Casey raised the standard to a new level. Really grateful for his great work, responsivene More

by SAHAR.POUYANRAD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Nov 20, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Casey always meets your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo, we look forward to having you as one of our valued customers for many more years to come!

November 20, 2022

We have found that the Santa Monica Alfa Romeo service location is very disorganized which cost us more time and money than it should have. More

by LF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Moore
Nov 23, 2022 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 20, 2022

Great attention by the staff and service advisors, place is clean and very friendly. Definitely recommended More

by ARI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Nov 21, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo. We appreciate your business and hope to see you again soon!

November 18, 2022

Your dealership is great the employees are very nice. They were very helpful to me! More

by Chiefto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro leal, Casey Obrien, Pedro Leal, Ken Moore
Nov 20, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 18, 2022

I didn't like the service I got. I have different alfa romeo cars past 6 years and I usually go to the van nice dealer. This time I tried santa monica one but it was bad. I didn't More

by Shahin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Moore
Nov 23, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 18, 2022

Amazing, spectacular, generously attentive customer service. An experience you would hope to have and the care and manners of true professionalism. A noteworthy experience. Definitely recommending!!! More

by athletejohnson79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Argos, Paul Marino, Ken Moore, Steven Marcotte
Nov 20, 2022 -

Santa Monica Maserati Alfa Romeo responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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