Santa Monica Ford Lincoln - Service Center

A fish rots from the head down Santa Monica Ford (SMF) is owned and operated by a guy named Ron Davis. Personal experience: Our 6-month old Ford Fiesta SFE, which we had leased Santa Monica Ford (SMF) is owned and operated by a guy named Ron Davis. Personal experience: Our 6-month old Ford Fiesta SFE, which we had leased from a different dealer had to be towed to SMF because the engine was overheating. The issue was diagnosed as a defective part. We were told it would take 3-business days to get the part in. The part came in a day earlier than estimated and we were informed the car was ready. When I went in to pick up the car, I informed Mario Rea, the service rep that distance driven showing on the car was in kilometers and not miles - this had caused problems with my previous car when I had to trade it in. In indicating this, I apparently crossed a line with Mario, which I shouldn't have. Realizing Mario was happy to go to the car and get the distance in miles, I offered to go for him. I was told that I should and I did. When I returned, I was made to sit and wait like a child in the principal's office, until Mario decided that he had to finally deal with me since no one else was available. After the change was made, I went over to the cashier to check out. I asked if I could speak to the Services Manager. I was told the Jenna, the cashier that he had left for the day - later it turned out to be incorrect. She asked me why I need to speak to the service manager and if she could help me since she was also the "Customer Relationship Manager". I started explain my frustration with Mario and how he had treated me poorly. As I was speaking to Jenna, Mario started screaming at me across the room and walked over to the area I was standing in a threatening manner. As I told him to back off and that I wasn't speaking to him, he told Jenna to "call the police". So Jenna picked up the phone and started dialing - I assumed the police. Within minutes the Service Manager who had "gone home" came over to the services department. As the manager walked in, Mario said, "xxxx with this. I'm getting the xxxx out of here". At this point, I simply asked for the Service Manager's business card and left. The next morning, I went back to the dealership and asked to see the General Manager. Well, lets just say, my experience with the GM/Owner, Ron Davis made Mario Rea look like a gentleman and a scholar. If you have any option other than Santa Monica Ford - my advice is to TAKE IT. Ford Motor Co should not associate itself with these clowns. Accuracy of my experience & comments: Don't take my word for it. Check out the other reviews here and on Yelp. More

Terrible Customer Service I've called many times and gone in twice, and these people act like it's a huge inconvenience for them to have to fix my car. They are not in a rush t I've called many times and gone in twice, and these people act like it's a huge inconvenience for them to have to fix my car. They are not in a rush to help you, are rude, and make you feel like a nuisance for asking them to fix your car. I mean, really, the gall! Taking my car to the dealership to have it fixed! You're right, Mario. I'm out of line. You're right to treat me like pond xxxx. I recommend going to Star Ford in Glendale. It's far away but they're always super nice and accommodating. More

Worst Ford dealer I have ever been to. I am originally from Detroit, and now live in Santa Monica. I tried calling into the dealer to get a quote on four new tires. The operator connected me to the part from Detroit, and now live in Santa Monica. I tried calling into the dealer to get a quote on four new tires. The operator connected me to the parts department. The guy who answered the phone was extremely rude to me. He kept cutting me off, and talking over me, not allowing me to speak. His tone was very demeaning and kept raising his voice. When I finally got a word in, I explained that I also need a price for a discount that I wanted to apply. That made him more angry and said I needed to speak with the service department for that. No problem, I said, please connect me to that department. When connected to service, the employees there said they were unable to look up the discount for me, and only the service manager can help with that. They said they will connect me to the service manager. I tried for two days straight to get a hold of the service manager for help. After getting the run-around from the receptionist (Oh mam, I'm sorry, he's in a meeting. Oh I'm sorry, he's with a customer. Oh I'm sorry, he's out to lunch), being sent to voice mail repeatedly (and yes, I left multiple messages that were ignored), and just out right ignored, I made a trip personally to the dealer to get a quote. I FINALLY see the service manager, and he could care less that I'm there, or that I have been trying for 2 days to get a quote on tires. He gives me incorrect information on tires. He keeps giving me the full retail value rather than the discount price. When I bring the error up, he insists it is correct. It is not. He says he will put the quote information in my file so I have it when I return to buy tires. Then, while I am still sitting in the office with him, he starts doing other paperwork and ignoring me. Oh, I guess you are done with me then?? How rude!! I thank him for his time and walk out of his office. Then realizing he didn't take down ANY of my info to enter my quote info into my file, I return and say, "you don't have my info. Should you take it down so you can enter it in?" He looks extremely uninterested and takes down my phone number. I say, "How about my name? Wouldn't that be helpful info?" He takes my first, not my last name. Then he slings the piece of paper with my info onto a pile of papers that he will never look at again. I have never been so poorly treated at a dealer, and will not be returning there (obviously). I highly recommend avoiding them! More

Santa Monica Ford Service is a disasterous place for service. Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or service. Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or malfunction before bringing in the auto, there likely will be after departure. I took my auto to this location for repair of the electrical system and for a new battery. When I arrived home after completion, the battery was almost dead and a one inch by one half inch hole and a one inch length of yellow discoloration had been created in the carpet directly beneath the parking brake. Additionally, a streak had been created across my newly upholstered vinyl front seat. When I took the auto back, they reported that they had installed a defective battery. When I called attention to the large hole in the carpet, the service manager claimed it had been created over a long period of time and that I had not noticed it. He refused responsibility for its having been placed during the recent service. His statement is absurd, since I had been operating the vehicle for years and had examined the area during the day before bringing it in and had not seen noticeable damage at that clearly visible location. When I went to leave after their defective battery had been replaced, I found that the rear view mirror was no longer attached to the windshied. Service personnel at this location are not competent at making repairs and additionally do not use care to avoid damaging customers' vehicles left with them. In my experience if a person takes their auto to Santa Monica Ford for repair, they are likely to experience poor repair work and damage to their vehicle that management will not admit responsibility for. To further illustrate the dangerous ineptness of repairmen at Santa Monica Ford, several days after the above service I discovered that the electrician had replaced the positive red battery cable with a black one and had replaced the negative black battery cable with one that was red. More

I bought a Lincoln with SYNC and they have no one that services SYNC. You buy a car with SYNC here and you're on your own. Since I am not a techie, this was a problem. They are stuck in the 50's when i services SYNC. You buy a car with SYNC here and you're on your own. Since I am not a techie, this was a problem. They are stuck in the 50's when it comes to technolgy, plus they are rude about it. I took my service of the Lincoln to a nearby Ford Dealershp, which is working out o.k. (Berge Ford) More