Santa Monica Ford Lincoln - Service Center

Santa Monica Ford Kept My Raptor for a Month, Ruined It, and Tried to Charge Me for Their Mistakes If you value your time, money, and vehicle, STAY FAR AWAY from Santa Monica Ford. They completely wrecke and Tried to Charge Me for Their Mistakes If you value your time, money, and vehicle, STAY FAR AWAY from Santa Monica Ford. They completely wrecked my 2021 F-150 Raptor during a transmission repair, held it for nearly a month, and then had the audacity to try and charge me for the damage they caused. Here’s the nightmare they put me through: I took my truck in for a transmission repair, which required them to remove the skid plate. After keeping my truck for almost a month, they finally gave it back—but something was clearly wrong. I took it back so they could diagnose the new noise that started after their repair, and they had the nerve to try and charge me a $150 diagnostic fee—for an issue they created! At that point, I had enough and took my truck to another Ford service center, where I found out: • Santa Monica Ford stripped the bolts when reinstalling parts. • They damaged the undercarriage during the repair. • The flywheel might be compromised due to their careless work. • They tried to charge me nearly $500 for a skid plate replacement—when they were the ones who removed it in the first place! And to top it all off, their negligence may have caused enough damage that I might need a full engine replacement. Awful Customer Service on Top of Incompetent Repairs I pay for an extended warranty, which includes a rental car, yet Santa Monica Ford never even offered me one—even though they held my truck hostage for almost a month. Instead, I was left without a vehicle while they completely butchered the repair. Final Verdict: Santa Monica Ford is a disaster. • They do not know what they’re doing. • They will charge you for their own screw-ups. • They don’t take accountability. Thankfully, another Ford dealership is fixing the mess for free, but I shouldn’t have had to go somewhere else to clean up Santa Monica Ford’s negligence. Avoid this place at ALL COSTS. If you value your time, money, and vehicle, go anywhere else. More

They lied to me about the service they were doing to my car. My car is waiting for a fix for the charging of the electric battery. I was told by two different people that it was the fix! Now my car motor car. My car is waiting for a fix for the charging of the electric battery. I was told by two different people that it was the fix! Now my car motor is so loud. More

I was able to schedule my appointment the same day I called,, the work was finished sooner than estimated and they even delivered my vehicle to my house which I was not expecting. I was very pleased. I called,, the work was finished sooner than estimated and they even delivered my vehicle to my house which I was not expecting. I was very pleased. I have 2 vehicles I bring for service both Ford and Lincoln More

Great service. They picked up my car at house and dropped it off when they were done. Fast and efficient. They picked up my car at house and dropped it off when they were done. Fast and efficient. More

Super quick and mobile response to my battery issues ! Professional care. Came within the hour and then I was able to get on the road. Professional care. Came within the hour and then I was able to get on the road. More

Santa Monica dealership employees are friendly and the service is always top notch. Been going here for six years and they are even better since acquiring new ownership. service is always top notch. Been going here for six years and they are even better since acquiring new ownership. More

I bought my MKZ there in 2011 and maintained it there ever since. The car drives like it’’s new. ever since. The car drives like it’’s new. More

Very clean, very friendly with a welcome and very helpful with getting parts in a timely manner with getting parts in a timely manner More

Quick and easy service. My car was picked up and dropped off at my office so it got the maintenance it needed and I didn’t have to lose any time from work. My car was picked up and dropped off at my office so it got the maintenance it needed and I didn’t have to lose any time from work. More