Santa Monica Chrysler Jeep Dodge Ram - Service Center

Twice have had an awful experience with Santa Monica Jeep, Chrysler, Dodge. 1- Came in for them to fix a door/window part and they never ordered requested in warranty part for repair. 2- Tried to Jeep, Chrysler, Dodge. 1- Came in for them to fix a door/window part and they never ordered requested in warranty part for repair. 2- Tried to setup emergency Service with this dealership as factory recall on brake pedal. which can lead to brake catastrophic brake problem. they did not want to have car in to be serviced there. made it clear they did not want to take the car in. Had to setup an appt at farther dealership. They do not want to work on Dodge Hornets even if they are the dealer locally. have a jeep also. A dealership ought not pick and choose what cars they work on. especially when it is an emergency recall on brake pedals. Only offering me a time to come in a month later to deter my service call. which i was able to get in next day at another farther away dealership More

I took my Grand Cherokee Jeep to Santa Monica Chrysler to have them check, what I thought was my sluggish air conditioning, breaks, rear shocks, a few other things + an oil change. They called later and said have them check, what I thought was my sluggish air conditioning, breaks, rear shocks, a few other things + an oil change. They called later and said the job would be a total of about $5000. Told them I needed a 2nd opinion paid an outrageous $265 for the diagnostic and $175 for the oil change. Although I felt totally ripped off, I honored my initial authorization and paid it. I then took my car to to an AAA approved, reputable mechanic who did the entire job for $1459, including a new diagnostic. I had assumed SM Chrysler Jeep was AAA certified but I found out after … they are not. I learned a sad $440 lesson. More

Absolutely Horrible. ..*Long Read* Where do I start? the fact that when you call you are put on hold for 30 minutes or the incompetent "service technicians" that they f ..*Long Read* Where do I start? the fact that when you call you are put on hold for 30 minutes or the incompetent "service technicians" that they find on the street and craigslist? I towed my 2020 Charger Hellcat Widebody in about a month ago, the car died on the freeway while driving. I was assigned to the service tech Meesh aka Misu M, I explained to him what had happen prior to the car dying on the highway. He proceeds to email me saying they speculate the car was improperly jumped causing a fuse to blow. I told Misu the car was NEVER jumped not by me, not by the tow guy, no one jumped the car. He proceeds to tell me email after email phone call after phone call the car was improperly jumped by someone even if it wasn't me. Regardless it didn't matter because this dealership kept my car for over a month just to tell me they are understaffed and can't figure out the problem with the car. They also told me their supervisor took a look at the car and he couldn't figure it out. I finally had enough of dealing with Misu as im not about to argue with someone who clearly knows nothing about the very cars he claims to work on. I've owned 4 hellcats, 2 Trackhawks and a Ram TRX I know these platforms inside and out and I would never try to jump any vehicle that dies while driving thats far from normal. Today I had the vehicle towed from this dealership to a shop called Full Blown Performance, within 4 hours of the car being dropped off I get a call your car is ready to go.....this is literally insane. So you tell me Misu and his team of service technicians had the car for a month and couldn't find the problem yet a Performance Hellcat shop found the issue in 4 hours? I wouldn't take a car here to Misu if it was the last shop on the planet. Avoid at all costs...Truly pathetic...the issue had ZERO to due with the car being jumped which it was not. More