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Santa Monica Buick GMC
Santa Monica, CA
41 Reviews
THANK YOU FOR CHOOSING SANTA MONICA BUICK GMC
The team at Santa Monica Buick GMC would like to welcome you to our dealership in Santa Monica, where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 41 reviews
May 13, 2023
Colin (Salesman) quoted us one price, and then tried to raise the price by nearly $4k after providing both myself and my financial institution with a purchase order for the original price. His explanation, raise the price by nearly $4k after providing both myself and my financial institution with a purchase order for the original price. His explanation, "I made an error... If you're not willing to pay the full [new] price, we'll move on to the next customer." I reminded this dealership that consumers in California are protected under the Truth in Advertising law and that if they continued to be deceptive, I would report them to the California Department of Consumer Affairs. The "manager" Tony Plett then got involved and said that they would honor the original sales price but.... They would only honor the price until 6pm on Saturday. (This statement being made on Friday afternoon). Tony Plett has by far been the most unprofessional individual that I have ever dealt with in any industry. He has refused to provide the financial institution with a detailed purchase order, has refused to accept payments that are widely accepted (wire transfer), and is demanding that we adhere to his company policies - yet refuses to provide the company policies for review. The company policies are not listed on their website, which in itself is illegal. Tony and his crew of morons at Santa Monica Buick GMC are a bunch to avoid. I was simply trying to purchase a $100,000. A purchase that I thought would be pleasurable and would bring joy. The whole situation was nothing short of a nightmare. I strongly advise to anyone considering purchasing from Santa Monica Buick GMC look elsewhere as this placed is going to suck the fun right out of purchasing a new car. More
by Kyle Colpack
Employees Worked With
Other Employees :
Colin Schellenberg - 0 Stars , Tony Plett - 0 Stars
