Santa Monica Buick GMC

They don’t give you any information about your car status until you call to know about it bad communication until you call to know about it bad communication More

My car had problems with the driver side door not unlocking so I went to the Santa Monica Dealership. After paying $200, the diagnosis was that the "entire door locking mechanism had to be replaced unlocking so I went to the Santa Monica Dealership. After paying $200, the diagnosis was that the "entire door locking mechanism had to be replaced at a cost of $1350". This included $750 for parts and the balance for labor at a cost of $279/hr. Since the door was still working intermittently, I decided not to it fixed at the time. When the door lock stopped working completely, I again called the dealer. Scott, supposedly the manager, said that they would "have to charge for another diagnostic fee of $279 because the first one was done some months ago". When I protested (after all nothing had changed with the car), he backed off but said they would "not apply my initial $200 fee" to the upcoming repair. THis was in total contradiction to what I was initially told (and is the normal policy ). So I left. In the mean time, I watched a couple you tube videos which suggested that the problem might simply be that the door lock pressure PAD needed to be replaced. I immediately ordered it from Amazon and replaced the part. Do you know what this cost?! The part was only $20 and I did not charge for my labor of 20 minutes to install!! The "technician" would have seen the problem in 5 MINUTES and would have spent minutes ..not HOURS to replace a $20 part. More

Our salesman Jamar was Professional and honest. Got us in and out of there fast. Got us in and out of there fast. More

Very accommodating staff. Made an appointment for my car and were ready to take the car in. I needed new tires, which took overnight delivery. But the car was ready promptl Made an appointment for my car and were ready to take the car in. I needed new tires, which took overnight delivery. But the car was ready promptly the following day. Excellent service for GM products, not just Buick or GC< More

nobody knew anything about the car i bought. overall, just an underwhelming experience. (at least they had the car i wanted (hummer ev)). overall, just an underwhelming experience. (at least they had the car i wanted (hummer ev)). More

Horrible service, went to Santa Monica Buick from the valley in traffic, waited 6 hours and all they did was oil change for $250. We had a list of items we asked to be checked and a recall that needed t valley in traffic, waited 6 hours and all they did was oil change for $250. We had a list of items we asked to be checked and a recall that needed to be addressed. Nothing was done! We came back to the dealer at the 6th hour, waited an additional 30 minutes for the oil change to be completed. We left a message for the general manager with our concern and did not even receive a call back. Will never be going back to Santa Monica Buick or recommending anyone to go there ever again. More

Very very bad customer service and to expensive, no parking, never. Very very bad service parking, never. Very very bad service More

Hello Colin, I just want to state all my gratitude for all the help and the GREAT! service and professionalism of all the personal from the management to my sales man Hunter and Araceli in finance on get all the help and the GREAT! service and professionalism of all the personal from the management to my sales man Hunter and Araceli in finance on getting me this AMAZING DEAL GMC AT4. I LOVE IT! Thanks for making this possible My sincere thanks. Jose Sanchez More

Friendly service and fair deal. I would recommend Santa Monica Buick/GMC if you are interested in a car or truck I would recommend Santa Monica Buick/GMC if you are interested in a car or truck More