Santa Monica Buick GMC

Horrible service, went to Santa Monica Buick from the valley in traffic, waited 6 hours and all they did was oil change for $250. We had a list of items we asked to be checked and a recall that needed t valley in traffic, waited 6 hours and all they did was oil change for $250. We had a list of items we asked to be checked and a recall that needed to be addressed. Nothing was done! We came back to the dealer at the 6th hour, waited an additional 30 minutes for the oil change to be completed. We left a message for the general manager with our concern and did not even receive a call back. Will never be going back to Santa Monica Buick or recommending anyone to go there ever again. More

Very very bad customer service and to expensive, no parking, never. Very very bad service parking, never. Very very bad service More

Hello Colin, I just want to state all my gratitude for all the help and the GREAT! service and professionalism of all the personal from the management to my sales man Hunter and Araceli in finance on get all the help and the GREAT! service and professionalism of all the personal from the management to my sales man Hunter and Araceli in finance on getting me this AMAZING DEAL GMC AT4. I LOVE IT! Thanks for making this possible My sincere thanks. Jose Sanchez More

Friendly service and fair deal. I would recommend Santa Monica Buick/GMC if you are interested in a car or truck I would recommend Santa Monica Buick/GMC if you are interested in a car or truck More

I received great customer from my service specialist Marianna at my last visit. I had all of my service questions answer regarding my needed repair. I received an initial text which provided a callback Marianna at my last visit. I had all of my service questions answer regarding my needed repair. I received an initial text which provided a callback number for any/all my questions. I felt completely taken care of from beginning to end. More

Just Purchased a Canyon, and Adiss Stepanian was out salesperson. I was very taken by how honest and helpful Adiss,was. He made sure this transaction went very smooth with his knowledge and helpful salesperson. I was very taken by how honest and helpful Adiss,was. He made sure this transaction went very smooth with his knowledge and helpful information. Everyone else there was great too. My family and I were grateful we came in and got exactly what we wanted for the price we wanted without any of the hassles you hear about from buying a car at a dealer. 15/10 Recommended. More

Colin (Salesman) quoted us one price, and then tried to raise the price by nearly $4k after providing both myself and my financial institution with a purchase order for the original price. His explanation, raise the price by nearly $4k after providing both myself and my financial institution with a purchase order for the original price. His explanation, "I made an error... If you're not willing to pay the full [new] price, we'll move on to the next customer." I reminded this dealership that consumers in California are protected under the Truth in Advertising law and that if they continued to be deceptive, I would report them to the California Department of Consumer Affairs. The "manager" Tony Plett then got involved and said that they would honor the original sales price but.... They would only honor the price until 6pm on Saturday. (This statement being made on Friday afternoon). Tony Plett has by far been the most unprofessional individual that I have ever dealt with in any industry. He has refused to provide the financial institution with a detailed purchase order, has refused to accept payments that are widely accepted (wire transfer), and is demanding that we adhere to his company policies - yet refuses to provide the company policies for review. The company policies are not listed on their website, which in itself is illegal. Tony and his crew of morons at Santa Monica Buick GMC are a bunch to avoid. I was simply trying to purchase a $100,000. A purchase that I thought would be pleasurable and would bring joy. The whole situation was nothing short of a nightmare. I strongly advise to anyone considering purchasing from Santa Monica Buick GMC look elsewhere as this placed is going to suck the fun right out of purchasing a new car. More