Santa Monica BMW - Service Center
Santa Monica, CA
1,465 Reviews of Santa Monica BMW - Service Center
Service department was very efficient, courteous, and helpful on my visit for some warranty work. helpful on my visit for some warranty work. More
Excellent service, very professional and courteous. Very efficient and helpful. Very nice service department, and also very clean. Very efficient and helpful. Very nice service department, and also very clean. More
Clean, efficient, friendly and helpful. Loved the video and explanation for the question I had. and the Uber service was super quick! Loved the video and explanation for the question I had. and the Uber service was super quick! More
The service is very relaxed about timing. No rental They now even charge for a ride to my house. Level of service has gone down . Took 20 mins to get my car called up after I came to p No rental They now even charge for a ride to my house. Level of service has gone down . Took 20 mins to get my car called up after I came to pick up. Overall poor service . Feels like they don’t care. More
Alex was great and the whole shop made it very easy to just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership More
Alex is fantastic. I have always had a great experience. From a loaner call to keeping me informed every step of the way I have always had a great experience. From a loaner call to keeping me informed every step of the way More
I have only been to Santa Monica BMW twice, but both experiences have been wonderful. Such great customer service and individuals who truly care about their customers and vehicles. experiences have been wonderful. Such great customer service and individuals who truly care about their customers and vehicles. More
Great service. Service rep was very good. Completion timing was delayed, but just by one day. Cashier could be polite - at least say "hello" and "thank you" with Service rep was very good. Completion timing was delayed, but just by one day. Cashier could be polite - at least say "hello" and "thank you" with a customer who's paid over $2500. More