Santa Monica BMW - Service Center

Terrible communication. Was told my car would be ready in a day and they didn’t even tell me that it needed to spend a second day there. They never called and never picked u Was told my car would be ready in a day and they didn’t even tell me that it needed to spend a second day there. They never called and never picked up the phone. More

Cristal was great she made sure I was aware of upcoming service in the future. Also checked on a part I ordered and made sure it was installed. Thanks for a great job! service in the future. Also checked on a part I ordered and made sure it was installed. Thanks for a great job! More

Chris Meyers is wonderful. He always makes the service appointments so easy to deal with. He always makes the service appointments so easy to deal with. More

Very unprofessional team. Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! More

They are very busy and really don’t seem to care too much whether you are a client there or not whether you are a client there or not More

Everyone was very nice and helpful. A loaner car was not available. but it was mentioned that BMW has a contract with Uber in which they can take me home and bring me back. However, the A loaner car was not available. but it was mentioned that BMW has a contract with Uber in which they can take me home and bring me back. However, there had been no mention that there's a fee. It would have been nice if that fact had been shared with me when the Ubers were mentioned. More

Great service by SM BMW as always. They are fast, honest and reliable. Only place to get your BMW serviced! They are fast, honest and reliable. Only place to get your BMW serviced! More

I have taken my car in for service 3 times within 6 months. My brakes were replaced on my first visit. I don’t think the customer service provided was professional. My service adviser didn’t take my co months. My brakes were replaced on my first visit. I don’t think the customer service provided was professional. My service adviser didn’t take my concern seriously when I got my car towed in due to a caliper falling off. The poor communication didn’t inspire confidence in the quality of work and left me not knowing how long I would be without a car with no loaner provided. However, I give 5 stars to the excellent service provided by the service manager at the end. More

Service was fast, but I paid attention several times before leaving my car to put missing bolts to the engine cover and put new bolts on the seat but the car was returned with my bolts sealed at the sam before leaving my car to put missing bolts to the engine cover and put new bolts on the seat but the car was returned with my bolts sealed at the same area where I left them. Also, car was returned dirty inside. They fixed it after but still not 5 star dealership service More

Air filter, spark plugs, oil change and inspection took 8 hours. No call back on eta of when the car would be ready. Once i got the notification the car was ready. I was standing outside waiting for my car f hours. No call back on eta of when the car would be ready. Once i got the notification the car was ready. I was standing outside waiting for my car for 30 minutes. They forgot to wash it. Mid experience. Would not recommend. More