Santa Monica BMW - Service Center

Nice video email but they did not wash my car. I think my car was dirtier after the service than before. I think my car was dirtier after the service than before. More

Great service experience. Got me in and out quickly with no hassle. Car was spotless on delivery. These are pros. Second car I've bought here, may buy another! Got me in and out quickly with no hassle. Car was spotless on delivery. These are pros. Second car I've bought here, may buy another! More

Helpful, organized and on time. I have done a few check ups and oil change there. All went well. I have done a few check ups and oil change there. All went well. More

The service was fast and comprehensive. Shane was a great advisor. Lounge was nice but coffee machine wa out of order. Shane was a great advisor. Lounge was nice but coffee machine wa out of order. More

A very pleasant and professional experience. A great staff and very friendly and knowledgeable. Thanks. A great staff and very friendly and knowledgeable. Thanks. More

Great experience. My car was serviced and returned clean. It was done in a timely manner and communication was excellent. My car was serviced and returned clean. It was done in a timely manner and communication was excellent. More

I cannot say enough about the Manager, Daniel who listened and treated me so very well. I have owned 3 BMWs and love the cars.. now the treatment, when there was a problem (I fell, missed a step by t listened and treated me so very well. I have owned 3 BMWs and love the cars.. now the treatment, when there was a problem (I fell, missed a step by the cashier and really injured my arm and rite side!) I can say Manager Daniel was so sweet and took very good care of me.. greatly appreciated! More

A simple diagnostic evaluation to determine the root cause for a check engine light could not be resolved. Repeated calls to the service agent went unanswered. I got the issue resolved at another dealer cause for a check engine light could not be resolved. Repeated calls to the service agent went unanswered. I got the issue resolved at another dealer. You really suck! More

The service and personnel at SM-BMW were awesome, especially Cristal Pablo. I am working with them on the check engine light that popped on after getting the vehicle serviced. I am sure this will especially Cristal Pablo. I am working with them on the check engine light that popped on after getting the vehicle serviced. I am sure this will get resolved as it may just reset after driving the vehicle around for a while. The service department kept me updated as to what they recommend that be done and send me a video to show as proof. The loaner car was a nice perk when the car was in the shop for repairs. I will definitely go back to SM-BMW and recommend them to anyone in the area who operates a BMV. I will also consider them as a place to get a gently used BMW as my next vehicle. Thank you all! GP Lin More

Very helpful, polite, and made the process seamless. I will come back to this location. Thanks Cesar! I will come back to this location. Thanks Cesar! More