Santa Monica BMW - Service Center

All staff was Friendly, efficient with great follow-up regarding loaner and pick upon completion of service regarding loaner and pick upon completion of service More

The dealership was efficient and welcoming. Very impressed that when the learned we were victims of the LA wildfires, they provided a discounted service plan, which was extremely kind of the d Very impressed that when the learned we were victims of the LA wildfires, they provided a discounted service plan, which was extremely kind of the dealership! More

horrible below average service. no follow up from service advisors. the owner does not care at all but customers do, and this place is horrible no follow up recommend services not no follow up from service advisors. the owner does not care at all but customers do, and this place is horrible no follow up recommend services not needed (at exorbitant prices) More

The entire process was very seamless and well-coordinated. Chris Meyers kept me informed and delivered the car within 7 hours of dropping it off. well-coordinated. Chris Meyers kept me informed and delivered the car within 7 hours of dropping it off. More

Always great service by Santa Monica BMW. Honest, efficient and very friendly. A must go for all your BMW service. Honest, efficient and very friendly. A must go for all your BMW service. More

Chris Meyers and his team have provided exceptional customer service since my first visit in 2009. Thank you for always going above and beyond! customer service since my first visit in 2009. Thank you for always going above and beyond! More

Not good customer service. Bad communication. No updates. Said the car would be done at a certain time and then it was thirty minutes late and the car was still wet from the ca Bad communication. No updates. Said the car would be done at a certain time and then it was thirty minutes late and the car was still wet from the car wash and I had to dry it. No one offered to help. Def won’t come back to get service here. More

The videos and clear diagnostics report was key. No funny business. Just the facts and they handled it. No funny business. Just the facts and they handled it. More

Everyone was polite and professional! I picked up my car on time . It’s been wonderful so far ! I picked up my car on time . It’s been wonderful so far ! More

I would never bring my vehicle here again. The main reason I brought it there was due to an extended warranty letter from BMW indicating a problem that could be fixed if I had seen certain wa The main reason I brought it there was due to an extended warranty letter from BMW indicating a problem that could be fixed if I had seen certain warning messages. I have but this group told me they couldn't look at nor fix anything because I wasn't receiving warning message on that day. Then they quoted me $3400 for an oil filter housing replacement that I was able to get done at the first other shop I called for $1400 less. The BMW service agent even told me over the phone, "yeah, you can probably get that done cheaper somewhere else!" That's a 40% difference and the quote showed they're charging over $300/hour? More