Santa Monica BMW - Service Center

Getting through to service writers has often been frustrating. Playing phone tag or via text. If means of communication were faster it would benefit both sides. frustrating. Playing phone tag or via text. If means of communication were faster it would benefit both sides. More

In the past, I've had pretty good results. In this case, not. My brakes have been squealing, a lot, and I made the service appointment to try to resolve the issue. The long and short of it In this case, not. My brakes have been squealing, a lot, and I made the service appointment to try to resolve the issue. The long and short of it was "the brake pads are above the minimum standard that would prompt brake pad replacement, so we aren't replacing the brakes." Which is fine because I wasn't specifically concerned about the quality of the braking. As far as the squealing, which I was concerned with, the response was essentially "nothing we can do about it, period end of story." I expect more from BMW factory authorized service from a dealership than to tell me that I basically need to live with squealing brakes, which I continue to do. Mayber I'm wrong to expect more, but this was significantly disappointing. On the positive side, at least my car was available for pickup within a couple of hours, so I didn't have to wait long to not have the problem addressed. And the video of the brake pad inspection was clear and nicely done. More

The greeters are friendly, the service staff is efficient, and I am happy with the results. Well done and thanks to Chris who was especially helpful! efficient, and I am happy with the results. Well done and thanks to Chris who was especially helpful! More

Everybody was very nice. Even though I went for oil change only, they did a very thorough inspection and sent me a video about it which it's appreciated. The only reason I gi Even though I went for oil change only, they did a very thorough inspection and sent me a video about it which it's appreciated. The only reason I give 4 stars it's because they told me the oil change should take about 1 hour but it was more like 2.25hrs. But overall good experience. More

No calls to advise of pickup or completed vehicle. No explanation on what was completed or not from warranty recall. No explanation on what was completed or not from warranty recall. More

been bringing my BMW's to SMBMW for years. ..Chris has always been on top of it ..Chris has always been on top of it More

Chris was very thorough and helpful . Thank you also for the detail in what needs to be fixed when I have finances available. Happy Holidays Thank you also for the detail in what needs to be fixed when I have finances available. Happy Holidays More

Completely satisfied with the service ithey performed in a timely manner . Had no issues for the service a timely manner . Had no issues for the service More

Dealership helped me with annual service for my 2023 - I4. They did a great job and went out of their way to get it done in 2.5 hours while I waited. Didn’t expect they’d be able to do it, but they went I4. They did a great job and went out of their way to get it done in 2.5 hours while I waited. Didn’t expect they’d be able to do it, but they went the extra mile. More

Shane was awesome! ! Terrific service and the loaner service was great Couldn’t have been. happier ! Terrific service and the loaner service was great Couldn’t have been. happier More