Santa Monica BMW - Service Center

Staff are friendly enough but seem to work under a strict set of rules which prevent them from being responsive to any unusual requests. set of rules which prevent them from being responsive to any unusual requests. More

My recommendation is for Caesar Platez. He is the reason I keep coming back to SM BMW. Also the guy who does the loaner cars is excellent. He is the reason I keep coming back to SM BMW. Also the guy who does the loaner cars is excellent. More

The best dealership ever. Very helpful, mindful, and demure. Cesar gives trust and care. 10/10 recommend. Very helpful, mindful, and demure. Cesar gives trust and care. 10/10 recommend. More

The service advisor Shane was really helpful. He responded quickly to my questions and was very informative. One hiccup during the process is that it took a very long time to get my loaner. He responded quickly to my questions and was very informative. One hiccup during the process is that it took a very long time to get my loaner. More

BMW of Santa Monica is always super efficient, communicative, and helpful when I bring my car in to be serviced. communicative, and helpful when I bring my car in to be serviced. More

The service department is reliable. They communicate by text to keep customer informed and send a detailed video. They are very expensive though and that is the only drawback. The qu They communicate by text to keep customer informed and send a detailed video. They are very expensive though and that is the only drawback. The quality of service is good. More

Amazing dealership. In and out experience was very smooth. The service advisor was very professional and knowledgeable. Highly recommend In and out experience was very smooth. The service advisor was very professional and knowledgeable. Highly recommend More

excellent customer service from all staff staff staff staff staff staff staff staff staff staff staff staff staff staff staff staff staff More

Service was quick and easy. All staff was pleasant. It was my first time for service at SMBMW so I was very pleased. All staff was pleasant. It was my first time for service at SMBMW so I was very pleased. More

The service department provided videos of the inspection and an accurate estimate of the time needed to complete the repairs. and an accurate estimate of the time needed to complete the repairs. More