Santa Monica BMW - Service Center

Excellent service experience, representative Chris was professional and courteous & provided great customer service. Keep up the great work. professional and courteous & provided great customer service. Keep up the great work. More

Chris is great. Been working with him for many years and many cars!! Always an easy transiaction. Been working with him for many years and many cars!! Always an easy transiaction. More

Alex from service was great and super helpful. Kept me informed and provided additional information per my request. Kept me informed and provided additional information per my request. More

Cesar provided a friendly, fast check in process. Car was done later that morning in lightening speed. Great experience. Car was done later that morning in lightening speed. Great experience. More

The staff was professional and prompt. I was able to get my car serviced in the same day I was able to get my car serviced in the same day More

Pretty lackluster service with minimal communication regarding updates to the vehicle. Pretty shallow in their sub departments and little to no accountability for things missed during service or acciden regarding updates to the vehicle. Pretty shallow in their sub departments and little to no accountability for things missed during service or accidentally jeopardized. I only use them because the convenience of living in Santa Monica More

No willingness to work with the customer. Very difficult to get a timely response for urgent matters. Very difficult to get a timely response for urgent matters. More

Great service by Alex, he was very attentive to my needs and provided excellent service. and provided excellent service. More

Bill Evans in service helped me. I was very pleased with his / BMW's service. I was very pleased with his / BMW's service. More

The tailgate issue was diagnosed, part was ordered and appears to be working properly. I rescheduled once in order to use a loaner car while in shop. appears to be working properly. I rescheduled once in order to use a loaner car while in shop. More