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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,528 Reviews

1,528 Reviews of Santa Monica BMW - Service Center

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June 14, 2024

The customer service was nice but it took 3. 5hr to do an oil change More

by CARLY0070
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea on names
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June 14, 2024

I have always had a good experience with the service department. They are always professional and timely. More

by karlnik1338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Guglielmelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2024

word word word word word wore word word word word word word word word word word More

by doggett314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2024

Cesar and his team are truly great! Always available and always does great work and on time! More

by michael@belairins.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2024

My car was in the service department for one week. I left messages for three days and the service technician never returned my calls. More

by SWY333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above. Shane was my technician. Very poor communication.
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June 13, 2024

Lovely experience so helpful. Fast and easy for me to drop off and pick up my car More

by CHENCANDICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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June 12, 2024

I made an appointment to replace my sideview mirror and checked with parts department regarding them having the right mirror in stock. When I went for my appointment they did not have mirror in stock, The More

by FRANK@SURPRISEBAG.COM
Recommend Dealer
No
Employees Worked With
Dellis Montell Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2024

Efficient and communicative. They cleaned the car after service. The electronic communication and video documentation highlighted the proper use of technology to make it easy. More

by RDANIELSON9218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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June 11, 2024

The Service department staff is excellent. Friendly, knowledgable, & prompt. The work on my car was done perfectly. More

by bl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceser Pleitez, Alex Vasquez
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June 09, 2024

Pricing was significantly higher than other BMW dealerships in the area. Prices are not competitive. More

by STHSANCHEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane
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