Santa Monica BMW - Service Center

Every time I came for service, I had a good experience. However, getting a call back from a service advisor is near impossible. No one ever calls me back when I leave a message! Also, it's not cool to fo However, getting a call back from a service advisor is near impossible. No one ever calls me back when I leave a message! Also, it's not cool to force people to watch FOX (they wouldn't change the channel when I made the request) More

Service was thorough and staff was friendly as always delivery of car was prompt every time I visit delivery of car was prompt every time I visit More

everyone is so nice. i’m glad they’re utilizing technology to let customers understand the issues with their vehicles. i’m glad they’re utilizing technology to let customers understand the issues with their vehicles. More

Prompt, reliable, uber service is great, nice cleaned car returned to me! Easy appointment to get returned to me! Easy appointment to get More

Efficient service, good follow up and status updates, no issues with vehicle after service. Happy customer issues with vehicle after service. Happy customer More

Great service appreciate the communication excellent techs. Video text is a pretty good feature too techs. Video text is a pretty good feature too More

Cesar was great. Communication was excellent and service was prompt. A+ especially compared to my Mercedes service Communication was excellent and service was prompt. A+ especially compared to my Mercedes service More

Excellent service rep. The car was ready when promised and the work was performed as promised. The car was ready when promised and the work was performed as promised. More

Amazing service. So easy. Friendly and quick Very efficient and everything went very smoothly Very easy So easy. Friendly and quick Very efficient and everything went very smoothly Very easy More

very efficient with respect to checking me in, making me understand the service and checking me out. It was not a complicated process, however some dealers make it so. understand the service and checking me out. It was not a complicated process, however some dealers make it so. More