Santa Monica BMW - Service Center

I was very satisfied with the overall experience. Appointment was on time, communication good as the service was being done and car was ready when expected. Appointment was on time, communication good as the service was being done and car was ready when expected. More

I went in for a recall repair. It was completed in a timely manner. I was happy wit their service. It was completed in a timely manner. I was happy wit their service. More

Friendly, helpful, and car was returned on time as promised. The car was washed as well promised. The car was washed as well More

Work was done on time and car returned cleaned and detailed. On the down side, they are pricey for basic service. detailed. On the down side, they are pricey for basic service. More

Close small but still needs to have more attendant at service center to handle flow of cars with appointments and regular drive up service center to handle flow of cars with appointments and regular drive up More

People over here are very nice and helpful, clean and good looking dealership, thank you guys good looking dealership, thank you guys More

Service was horrible and I was scammed. The service was $27 and I was charged way over $580. When. I came into the dealership it was for my service light being on due to the milage. Shane g The service was $27 and I was charged way over $580. When. I came into the dealership it was for my service light being on due to the milage. Shane gave me a quote for breaker fluid for an estimate of $500, not knowing how much this actually was and trusting the service I assumed this was the accurate price. I also showed him the light and asked him if he was sure and thats all. When I got my car back it was filthy, I had to ask them to wash it even though this should be provided with the service. Also, later when I looked at my invoice I noticed that they only charged my $27 for the actual service and charged over $500 worth of service fees, which was not explained to me at all. I do not appreciate being taken advantage of especially when I am getting serviced at a luxury dealership. The service was absolutely horrific and the worst service I have ever experienced, I have been to Porsche dealerships for my previous car and the service start to finish was amazing and they broke down every price and update my throughout as well to make sure I understood and was comfortable. I will never come back to this location and never recommend this location to anyone. It is a complete scam and rip off and absolute terrible service. More

I was very pleased by the efficency of check-in, readiness of loaner car and inspection video that explained what was discovered and work done. readiness of loaner car and inspection video that explained what was discovered and work done. More

Will not be back anymore. Had to pay multiple diagnostic fees for the same issue that we have had in the past and Chris was extremely rude and unprofessional. He finally disco Had to pay multiple diagnostic fees for the same issue that we have had in the past and Chris was extremely rude and unprofessional. He finally discounted it and said i hope you know i don’t owe you anything and looks at us through the tops of his eyes like we were his kids or something. I was shocked. Who says that to a person that is frustrated with the service. 4 times now we brought it back for the same issue. BMW puts a bandaid over things so they can comeback and get screwed again. More

Customer Service is always friendly & helpful. My choice for BMW service for several years. The Uber option is great. My choice for BMW service for several years. The Uber option is great. More