Santa Monica BMW - Service Center

The wait time is a little too long. Standing waiting for the service rep to come to the desk , waiting 15-20 minutes for the car to come out after checking out. The man who brought the Standing waiting for the service rep to come to the desk , waiting 15-20 minutes for the car to come out after checking out. The man who brought the car was lovely and apologized but the service rep should at least say sorry for the wait. He did contact me to let me know car would be ready the next day and I appreciated that. More

My seat and door handle had grease amd oil i just had my car detailed car detailed More

Half assed inspection, charged way too much just to send a video of what I already told them was happening. a video of what I already told them was happening. More

Chris Myers is always a 5-Star guy! He's incredibly nice, always in good spirits, very friendly and welcoming, and explains everything very clearly and well. He's an outstanding asset t He's incredibly nice, always in good spirits, very friendly and welcoming, and explains everything very clearly and well. He's an outstanding asset to BMW. He exemplifies the best traits and character of what an employee at your dealership and all other BMW dealerships should be. Again, Chris is an outstanding asset to your dealership and BMW. More

Love Cesar! He always has my back and takes care of me, he thinks forward and saves me time. He always has my back and takes care of me, he thinks forward and saves me time. More

The team showed great action and superior service: Good team, great work, and superlative communications. I appreciate all of it. team, great work, and superlative communications. I appreciate all of it. More

Santa Monica BMW's service department is simply the best. Chris Myers is easy and fun to engage with, he's one of the best! Thanks! Chris Myers is easy and fun to engage with, he's one of the best! Thanks! More

My entire experience was clinical, robotic and impersonal outside of Suza. She was wonderful. I understand my reason for coming was a recalled airbag but I would never buy another BMW or go to SM for anythin outside of Suza. She was wonderful. I understand my reason for coming was a recalled airbag but I would never buy another BMW or go to SM for anything after this experience. More

Alex was very good at his job and I enjoyed working with him. thank you very much. him. thank you very much. More

Had to bring my car back because they didn’t do what I brought it in for. Now my oil is leaking since they did the oil change. I need them to fix this issue. brought it in for. Now my oil is leaking since they did the oil change. I need them to fix this issue. More