Santa Monica BMW - Service Center

Cesar was a huge help from beginning to end and I look forward to bringing my car to him for many years to come. Great communication, service, and professionalism! forward to bringing my car to him for many years to come. Great communication, service, and professionalism! More

The dealership was clean, organized, and efficient. Drove up and someone immediately guided me to my service agent Drove up and someone immediately guided me to my service agent More

Very effecient and fast. Definitely will go back. Car was done very quickly and washed. Looking forward to my next visit Definitely will go back. Car was done very quickly and washed. Looking forward to my next visit More

I feel like BMW in general and SM BMW have been declining in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel cheap. My X3e gets 11 miles on a charge. 11 miles. Feel like I’ve been swindled. And the service department at SM just wants to rip you off for as much money as possible. $265 “diagnostic fee” to tell me a button doesn’t work. $882 to repair a button you can buy on eBay for $50 and install yourself. I just came away from the place feeling down on BMW, a brand I have so enjoyed over the years because they were the Ultimate Driving Machine. Now it just feels like a rip-off. So long BMW! More

Great service and attention to customer. Made my experience at the dealership a great one. Made my experience at the dealership a great one. More

The only thing I will say, is I was quite surprised that there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did not encounter a cost with Uber. It also wasn't immediately disclosed to me until I received an invoice at pickup. They kindly removed it as it should have been disclosed. And I will say, $15 flat rate is reasonable, but it was just surprising seeing the differences between two service centers. I was however impressed by the video message I received on the status of my vehicle. Really unexpected, but appreciated. And the turnaround time was very quick. More

My experience with the service department was excellent. The air conditioner in my X5 is working perfectly again. Thanks! The air conditioner in my X5 is working perfectly again. Thanks! More

Chris Myers is my service rep. He is terrific. Highly recommend. Love the service video the service tech sends you He is terrific. Highly recommend. Love the service video the service tech sends you More

Lack of clear communication. Invoice incomplete. Rude and unhelpful cashier. One manager - Caesar- ended up being very helpful but otherwise, the team is not service/customer-ori Invoice incomplete. Rude and unhelpful cashier. One manager - Caesar- ended up being very helpful but otherwise, the team is not service/customer-oriented. More

The worst service. The workers there are incompetent. Very slow. Didn’t receive car wash after service done. The workers there are incompetent. Very slow. Didn’t receive car wash after service done. More