Santa Monica BMW - Service Center

I said yes to recommending smbmw as it’s normally very good. Making the appointment was easy, not Alex. I brought my car in at correct time, even a few min early. They could not locate Alex and I was told good. Making the appointment was easy, not Alex. I brought my car in at correct time, even a few min early. They could not locate Alex and I was told I could take a seat in the lobby to wait until he was back. (Already sitting,I use a wheelchair🤓.) After a bit the other person waiting for him was helped and then someone took my car in. I get a call from Alex later to pick up my car. He apologizes for bringing gone. Okay. I tell home I will be there in ½ hour. I leave my house at the ½ hour mark and roll to BMW. I go in and ask the first guy I see if he is Alex. He tells me where I can pick up my car and I just wanted to meet him…he couldn’t care less. Mouth full of something. Go to cashier to check out and they do not have my paperwork. I magically get a phone call after the cashier paged him with the info (didn’t pick up.) honestly I have to say I normally meet so many nice employees here. What has changed? Even tried to have a conversation with the lady at the reception desk…ARG. The world is spinning backwards. Nice coffee though. More

Good experience. Good idea with the pay online. But I waited an inordinate amount of time to get my loaner car and it was a bit disorganized dropping it off. No one i Good idea with the pay online. But I waited an inordinate amount of time to get my loaner car and it was a bit disorganized dropping it off. No one is at the desk. One man took the fob and another cane to ask me where it is. It would be nice if you could do a little better cleaning the car. I’m also glad Manfred is no longer there. He was nasty. The new guy was great More

Cesar is terrific. Efficient & good communicator. Great customer service & easy to work with. Excellent review Efficient & good communicator. Great customer service & easy to work with. Excellent review More

Cesar was extremely helpful and very professional, as always. We’ll definitely return for our next services. always. We’ll definitely return for our next services. More

Routine service was a pleasure as usual. The car was completed when promised, and very clean. The car was completed when promised, and very clean. More

Alex's assistance was excellent and very helpful! I will come back for my next service. I will come back for my next service. More

Cristal was very nice & handled the recalls for both of our 2020 BMW X5s quickly ! our 2020 BMW X5s quickly ! More

5 1/2 hrs to change simple oil. Servive rep non existent and no one else seem to care. Never go there again Servive rep non existent and no one else seem to care. Never go there again More

Very nice service as always. Best service from Chris and we love coming back each time Best service from Chris and we love coming back each time More

Unfortunate customer service. After being unable to get in touch with my customer service rep virtually for a repair to something I had just been in for less than 2 weeks prior, I After being unable to get in touch with my customer service rep virtually for a repair to something I had just been in for less than 2 weeks prior, I made an appointment online. They refused to look at my car for 5 days under my service representative was back from time off (and gave no advance warning of this). I then had to chase for multiple days to get updates on the status of my car. It was in the shop for 9 days just to replace a headlight and fix my wiper fluid system. More