Santa Monica BMW - Service Center

They said my car would be ready @ 1:30 --- then told me 7pm. That's a big difference. 7pm. That's a big difference. More

I took my car in on 9/6 at 7:30am for 2 rear tire replacement and wheel alignment. I was told that the car can be picked up that day. I inquired a few times but the service advisor did not respond replacement and wheel alignment. I was told that the car can be picked up that day. I inquired a few times but the service advisor did not respond until ~5pm letting me know that there was a backup with wheel alignment machine and that the car will be ready next day. I called a few times on 9/7. Service desk finally answered and said they will call me back with the time when the car will be ready for pick up. I never received a call back and in the meantime, I kept calling the service desk and they would route me to voicemail. I did not have my car for the entire weekend. On 9/9, I called the service multiple times and they did not answer my call. I left a voicemail stating that if the car was not ready, I would show up at 1pm to get a refund for the tires which I had already paid for and take my car back. I received a text at 2pm that my car was ready for pick up. Noone called me back to explain. In addition, I asked another BMW service people as to why I needed new tires when my car had only 12,000 miles as the Santa Monica BMW told me that I needed to replace the tires during my oil change. They told me that I did not and the tires could last over 50,000 miles and that I have been scammed. I was also told that Santa Monica BMW has scammed many other customers and they have stopped bringing their car for service. I was trying to loyal as I purchased my car at that dealership. I will be writing letters to executives at BMW North America with complaints about the dealership as I have many high level contacts within the organization. More

Good service, very informative and detail the works, good jobs , all the staff bery friendly jobs , all the staff bery friendly More

Excellent service as always by Cesar and Pedro. They are honest, caring and explain everything well. They are honest, caring and explain everything well. More

Though they were very busy they got my car done on time. Thanks you Yes Thanks you Yes More

Excellent service. Professional. Polite. Answered all questions. Would recommend to friends and family. Would come back again. Professional. Polite. Answered all questions. Would recommend to friends and family. Would come back again. More

Great job by the phone receptionist, she is amazing. Also, Cesar, our service advisor is awesome. The loaner was new and clean. Great job. Also, Cesar, our service advisor is awesome. The loaner was new and clean. Great job. More

Excellent and timely service. The tech kept me well informed of the issues and the process. The tech kept me well informed of the issues and the process. More

What started as a maintenance turned into a complicated service. I couldn't ask for a better experience from all involved. service. I couldn't ask for a better experience from all involved. More

Car sat for 4. 5 days without any diagnosis or survive advisor update. I had to go into the service Department on day 5 to complain that no work had commenced 5 days without any diagnosis or survive advisor update. I had to go into the service Department on day 5 to complain that no work had commenced More