Santa Monica BMW - Service Center

Alex is fantastic. I have always had a great experience. From a loaner call to keeping me informed every step of the way I have always had a great experience. From a loaner call to keeping me informed every step of the way More

I have only been to Santa Monica BMW twice, but both experiences have been wonderful. Such great customer service and individuals who truly care about their customers and vehicles. experiences have been wonderful. Such great customer service and individuals who truly care about their customers and vehicles. More

Great service. Service rep was very good. Completion timing was delayed, but just by one day. Cashier could be polite - at least say "hello" and "thank you" with Service rep was very good. Completion timing was delayed, but just by one day. Cashier could be polite - at least say "hello" and "thank you" with a customer who's paid over $2500. More

No one called me to tell me my car was ready, I came in and they said 10-15, came back 15 more, had to wait another hour and they brought the wrong car out. JC was the only guy that was helpful that actual and they said 10-15, came back 15 more, had to wait another hour and they brought the wrong car out. JC was the only guy that was helpful that actually helped me More

I have purchased and serviced all of my BMWs form SM BMW for over 20 years and have never been disappointed in the service, cleanliness and overall "vibe ". It i hard to maintain this consistency and I am t for over 20 years and have never been disappointed in the service, cleanliness and overall "vibe ". It i hard to maintain this consistency and I am thrilled to be able to count on that here More

Francisco was so informative in helping me understand what was going on with my car. I felt very well taken care of and knew my car was in good hands. Shane has been very helpful in scheduling and keep what was going on with my car. I felt very well taken care of and knew my car was in good hands. Shane has been very helpful in scheduling and keeping me on top of all my car's needs. Great team at Santa Monica BMW! More

Took my car in because I had an error message on my dashboard. They suggested that I get my oil changed ahead of time I did so but they never reset my computer so my computer continues to tell me that dashboard. They suggested that I get my oil changed ahead of time I did so but they never reset my computer so my computer continues to tell me that I need an oil change when I called to let them know, they said oh you can bring it back. I don’t wanna bring it back, not sure Why if setting the computer Is part of the oil change why it wasn’t done. More

Very fast and efficient service. I was kept informed of what was being done - even a video of the mechanic pointing to each repair item. I was kept informed of what was being done - even a video of the mechanic pointing to each repair item. More

The dealership proved to me that they see their customers primarily as entitled individuals whom they disrespect, and hence believe it is acceptable to leech from them every possible dollar. In the future I primarily as entitled individuals whom they disrespect, and hence believe it is acceptable to leech from them every possible dollar. In the future I plan to avoid them at all costs. More

Making the appointment was convenient, the work was done on time and Shane was very professional. on time and Shane was very professional. More