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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,559 Reviews

1,559 Reviews of Santa Monica BMW - Service Center

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January 10, 2023

Santa Monica BMW provides a consistently poor customer experience. The vehicle is never ready when they call me for collection, and I always spend at least 30 minutes standing in the street waiting for th More

by MICHAELGOLDBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Myers
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

Chris Myers is the best, truly! Always so helpful and the process is so easy! More

by JGARRETT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

Pablo took my issue even when I was late for my appoint. Which was nice of him. However, the wait time to just get engine oil was 4+ hours. Also for reason the texting between Pablo and I didn’t work. Or ra More

by THOMPSON.CRISTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans Dakhlia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Guglielmelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dellis Montell Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo
January 10, 2023

Everyone I dealt with was kind, courteous and efficient. Lovely to deal with. Very happy. More

by JEFFLIEBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans Dakhlia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Guglielmelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2022

Great place to waste your time. Cesser “mgr” useless. It’s far but Pacific BMW in Glendale is actually a really good experience. This is chaos More

by AbfabNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesear
February 04, 2020

Best BMW service - deal with Caesar Peleitz at SM BMW - my 2006 325ci rides like a cream puff. My BMW should last another 10 years. More

by sherrf
Recommend Dealer
Yes
Employees Worked With
Caesar Peleitz
August 13, 2019

Great service! My recent service experience at Santa Monica BMW far exceeded my expectations. From the minute I arrived I was greeted and treated with friendly and c More

by Brad S.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cesar P.
July 02, 2019

Fuel system problems not been properly road tested Unfortunately, the problem with the fuel injector system was not corrected and my car's warning system was triggered the minute I got on the freeway. More

by Natalia22
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
no idea
May 07, 2019

Bill is the Best! My wife and I had multiple cars from them. They always took good care of us. Bill is particularly professional and always a pleasure to deal with. More

by dinggeldangle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill- service
April 10, 2019

Brake fluid flush, wheel alignment. I brought my car in at 9:15 a.m. and was told that it would take about 2 hours to do the work needed. Happily, the work was done - and the car washed More

by MSB1016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyers, did not get the names of his crew.
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