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Santa Monica BMW - Service Center

Santa Monica, CA

4.0
1,663 Reviews

1,663 Reviews of Santa Monica BMW - Service Center

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February 12, 2023

They took care of everything asap and were very helpful. Ordered tire for me for installation and were very efficient. I am very grateful. More

by RITA.UNFURNISHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2023

Everyone at SM BMW Service is friendly, courteous and efficient. Cristal Hurtado has been my service advisor for a few years now, and she is fantastic! Always informative, knowledgeable and easy to reach More

by MAYA.FULCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal Hurtado
February 11, 2023

I had a drivetrain malfunction error and my car told me to immediately drive to the nearest dealership because it wouldn't go back into drive ready once it was parked. I called on my way to the dealership More

by KIMBERLYMASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mine was for repair - I didn't work with Sales.
February 11, 2023

GREAT customer service (shout out to Cristal! ). No wait time. Went above and beyond. Such a different/better experience here than I had a few years ago. Very impressed with the professionalism an More

by LSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal Hurtado
February 11, 2023

Staff are always helpful and courteous. They are ready to answer any questions I might have. More

by CINEANGEL7
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2023

The day of my appointment SMBMW had personnel problems. It seemed that many of the Service Advisers did not make it in that morning and some service techs also were missing. My appointment was for 9:00AM a More

by hansen_richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Pleitez
February 11, 2023

Your service department is great! ! The people were attentive and prompt and very gracious. Sales not so good! More

by ZMOLLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know names
February 11, 2023

The dealership is great and our salesman Amir was wonderful with superior customer service skills. More

by MIKE@PARSAPROPERTIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir Hafez
February 10, 2023

My service advisor Caesar is so professional and helpful. He communicates great. Love that I can text him directly. More

by DAVIDPALMER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caesar
February 10, 2023

Professional team provides good communication. They did a great job on my car. It’s running better than before. More

by Gmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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