Santa Monica BMW - Service Center

All right guys, my experience takes the cake. I bought a 2002 745 i, luckily not from these idiots (and I'm being polite). I took the car in for a software update, add features, oil service, and a general 2002 745 i, luckily not from these idiots (and I'm being polite). I took the car in for a software update, add features, oil service, and a general overall checkup. I was rushed out of the service area when I finally did get my appointment (before they lost my appointment), left the car there for a week (took it in clean mind you), paid them $98.00 to add three features onto the car. Got the car back after a week, dirty nonetheless, and of the three features (pathway lighting, auto door lock, and seat/key memory), only the pathway lighting worked. Was told by BMWNW to go to any dealership to activate/transfer the concierge service, and basically I was told by Mr. Montell (moron), to get out of his dealership and because I did not buy my car from them, I should go to the dealership where the car was sold; amazing since the car is till under manufacturer's warranty and service warranty. Needless to say, I got into a yelling match, filed a compliant with the BBB and BMWNW and DMV investigative services. These people, with the exception of Rey in service are a bunch of morons; how the hell do they stay in business. I will NEVER AGAIN BUY a BMW; I knew I should have stuck with Mercedes. Too bad these ratings that this site offers don't go below 0. I have never, and I mean never been treated so badly; if this is how they treat a customer who bought a car close to $100K, I would hate to see how they treat customers who buy they entry level models. Go to other dealerships, eg. Nick Alexander. Also, I had an emergency with the car, the electronic computerized parking brake would not release and they simply told me that I couldn't get it in till Nov, 2003 and this took place in the early part of Oct 2003; it's a good thing that Nick Alexander Imports got me in! More

I had a service appointment at this dealership for 2 in the afternoon. The appointment was made about a week ahead. I have been to this dealership for the last two years. When I drove up, I found a sign in the afternoon. The appointment was made about a week ahead. I have been to this dealership for the last two years. When I drove up, I found a sign in the driveway saying that lot is full, to make another appoinment and to come back another time. No aplogies just a nasty note. I parked my car in front of the driveway, and went inside thinking it was some stupid joke. After all this is a dealership, how can the lot be full. Lo and behold my service adviser first cant find my appoinment in his computer, but I found it on a printout of the days appointments. Then he starts telling me that they got backed up and I should come back another time. No apologies, no nothing just go away. They had my phone, but never bothered to call. I waisted an hour driving, about another half hour fighting with them, bottom line is that they will never see me there again. I have had many cars and still have several cars in the family, but never have been treated this way before. More