Santa Monica BMW - Service Center

Pablo took my issue even when I was late for my appoint. Which was nice of him. However, the wait time to just get engine oil was 4+ hours. Also for reason the texting between Pablo and I didn’t work. Or ra Which was nice of him. However, the wait time to just get engine oil was 4+ hours. Also for reason the texting between Pablo and I didn’t work. Or rather, he could receive my texts but I couldn’t receive his. More

Everyone I dealt with was kind, courteous and efficient. Lovely to deal with. Very happy. Lovely to deal with. Very happy. More

Great place to waste your time. Cesser “mgr” useless. It’s far but Pacific BMW in Glendale is actually a really good experience. This is chaos Cesser “mgr” useless. It’s far but Pacific BMW in Glendale is actually a really good experience. This is chaos More

Best BMW service - deal with Caesar Peleitz at SM BMW - my 2006 325ci rides like a cream puff. My BMW should last another 10 years. my 2006 325ci rides like a cream puff. My BMW should last another 10 years. More

Great service! My recent service experience at Santa Monica BMW far exceeded my expectations. From the minute I arrived I was greeted and treated with friendly and c My recent service experience at Santa Monica BMW far exceeded my expectations. From the minute I arrived I was greeted and treated with friendly and caring staff. My service rep, Cesar Pleitez, was outstanding plus. He kept me informed about the progress of my service every step of the way. SM BMW is lucky to have an employee like Cesar and because of him I will continue to bring my car to you for all my service needs and also recommend Santa Monica BMW to all my friends. Thanks! Brad S. More

Fuel system problems not been properly road tested Unfortunately, the problem with the fuel injector system was not corrected and my car's warning system was triggered the minute I got on the freeway. Unfortunately, the problem with the fuel injector system was not corrected and my car's warning system was triggered the minute I got on the freeway. I drove to the BMW service center in Palm Springs which is where the car is currently getting the repairs to the fuel system that were needed. I was warned not to attempt to drive the car as the system malfunction was too dangerous to risk driving back to Los Angeles. More

Bill is the Best! My wife and I had multiple cars from them. They always took good care of us. Bill is particularly professional and always a pleasure to deal with. My wife and I had multiple cars from them. They always took good care of us. Bill is particularly professional and always a pleasure to deal with. THANKS More

Brake fluid flush, wheel alignment. I brought my car in at 9:15 a.m. and was told that it would take about 2 hours to do the work needed. Happily, the work was done - and the car washed I brought my car in at 9:15 a.m. and was told that it would take about 2 hours to do the work needed. Happily, the work was done - and the car washed, waxed looking like brand new - 1/2 hour earlier! Chris Meyers and his crew are the best. I would highly recommend the service dept in Santa Monica. More

Superb service Santa Monica BMW has great cars new and used, wonderful caring people to help you find a car that is suited to you, and superb service people! They e Santa Monica BMW has great cars new and used, wonderful caring people to help you find a car that is suited to you, and superb service people! They exude the qualities that ensure that no one could care more for you. More

Destroyed my car Took the car here for an airbag recall at 8am. Asked them to check the engine overheating when idle and PDC controller. Manfred Guzman, who is the Took the car here for an airbag recall at 8am. Asked them to check the engine overheating when idle and PDC controller. Manfred Guzman, who is the most disinterested technician in the world, gave me a $5000+ estimate for major oil and coolant leaks and PDC controller change. They said they could do a coolant flush for $450. I said ok. They returned the car next day morning. No body cares to tell me anything about the service, just flicking you like a fly in a third world country government office. I took the car and drive to Hollywood. The car overheated more than it ever did in traffic and stalled 7 times in an hour of driving. It never has done that before. I took it back. They said that the Radiator fan doesn't work a $1900 service. Reminding you that I had gone for a airbag recall and occasional overheat warning (once a month when idle for more than 40 mins). I asked them for a refund since they did not fix the issue and made it worse!!! Manfred said he actually did the work, so there is no refund. I said the fan was working before i left your service center!!!! It broke because of your faulty service!!!!!! He did not assume nay responsibility. He rather said, replace the fan for $1900, another coolant leak for $1300 and still no guarantee that the issue will be fixed. It could be an engine crack and gasket leak and other garbage jargon that could cost more than the car is worth. So I asked him, you just keep changing parts and put brand new ones, until the whole car is replaced? That's your repair strategy??? I took it to Checkpoint Automotive, 3 guys with 150 years of German service experience. They fixed all the major issues in $1350 including a brand new BMW radiator fan (which I need not have to replace for $950!!!!!!), oil and coolant leaks. They also told me that BMW did not know what it was doing and they had not done the coolant flush right. They had to redo it. What a bunch of xxxxxxx!!!!!! Worst experience of a lifetime!!! Checkpoint also kept my car running on idle for 2 hours even before they called me to come pick it up, making sure that the issue was fixed. I ran the car for the entire day after I picked it up including hours of idling in LA traffic and zero issues. Go to xxxx BMW Santa Monica. What is total ripoff and a total disconcern for the customer!!! If I had the time and money I'd take you to be grilled by Judge Judy and get my money back!!! PS: I totally forgot that I had called them 4 times to schedule my Airbag recall and they were trying to dodge me because i have a salvage title. Patching me through to the manager who I left multiple voice messages. Eventually I received a postcard in the mail with their corporate number and they had to pressure these guys to schedule my airbag recall. To be fair, the only good person in the whole establishment was the lady who booked my Uber rides to and from the service center. More