Santa Monica BMW - Service Center

GREAT customer service (shout out to Cristal! ). No wait time. Went above and beyond. Such a different/better experience here than I had a few years ago. Very impressed with the professionalism an ). No wait time. Went above and beyond. Such a different/better experience here than I had a few years ago. Very impressed with the professionalism and overall process. More

Staff are always helpful and courteous. They are ready to answer any questions I might have. They are ready to answer any questions I might have. More

The day of my appointment SMBMW had personnel problems. It seemed that many of the Service Advisers did not make it in that morning and some service techs also were missing. My appointment was for 9:00AM a It seemed that many of the Service Advisers did not make it in that morning and some service techs also were missing. My appointment was for 9:00AM and after being parked in the driving lane of the street for 25 minutes, and sitting in the showroom lounge for 15 minutes, I finally saw the Adviser at 9:40 AM. I was pleased that the service was complete earlier than the time I had requested. More

Everyone at SM BMW Service is friendly, courteous and efficient. Cristal Hurtado has been my service advisor for a few years now, and she is fantastic! Always informative, knowledgeable and easy to reach efficient. Cristal Hurtado has been my service advisor for a few years now, and she is fantastic! Always informative, knowledgeable and easy to reach. More

I had a drivetrain malfunction error and my car told me to immediately drive to the nearest dealership because it wouldn't go back into drive ready once it was parked. I called on my way to the dealership to immediately drive to the nearest dealership because it wouldn't go back into drive ready once it was parked. I called on my way to the dealership. I was told there was no loaner car available because loaners book out weeks in advance. If you car breaks down unplanned, you get nothing. The advisor wasn't exactly friendly and treated me as though he's doing me a favor getting my car in. Meanwhile my entire day has been blown up by this unplanned issue. A little compassion goes a long way instead he told me they don't build the cars they just repair them. I didn't hear anything back for over a day. On the second day I had to call, text, and then call the general number for an update. Never got a call back - just a text that the drive assembly needed replacement, the part would arrive mid-March, and that my car was ready for pickup. I had to ask if my car was safe to drive and got a one word 'yes.' I guess the upside is my car is getting the service it needs but talk about a lackluster experience. More

My service advisor Caesar is so professional and helpful. He communicates great. Love that I can text him directly. He communicates great. Love that I can text him directly. More

Professional team provides good communication. They did a great job on my car. It’s running better than before. They did a great job on my car. It’s running better than before. More

Helpful and accommodating. Help me get done what I needed to get done. I felt safe and taken care of. Would use them ago. I would recommend them Help me get done what I needed to get done. I felt safe and taken care of. Would use them ago. I would recommend them More

Cesar is very easy to work with and take care my needs immediately. I’m very happy with BMW services. immediately. I’m very happy with BMW services. More

Santa Monica BMW always provides excellent customer and vehicle service. My car has only been serviced at SMBMW. Chris Myers is great! vehicle service. My car has only been serviced at SMBMW. Chris Myers is great! More