Santa Monica BMW - Service Center

I went in to get some engine oil and because I did not but the car from them, I was told I would have to buy the oil. This is AGAINST BMW policy and warranty & Santa Monica BMW should be ashamed of thems but the car from them, I was told I would have to buy the oil. This is AGAINST BMW policy and warranty & Santa Monica BMW should be ashamed of themselves. When I asked about that they said they were a family-owned dealership and that was their policy. Well, most BMW's are family owned so that should not make a difference. And that shouldn't matter anyway as the warranty travels with the owner, not the dealership. Again, SHAME ON YOU!!!! They should lose the right to this wonderful brand franchise. Their sales department does not treat one much better!!!! I will never give this dealership any of my business!!! And I will tell others to do the same. More

No wonder they get a failing grade form the better business bureau- rather go to Bev Hills or all the way to ventura than deal with the poor service, dishonesty and ripoff prices. These guys are a jo business bureau- rather go to Bev Hills or all the way to ventura than deal with the poor service, dishonesty and ripoff prices. These guys are a joke! More

I have been to numerous BMW dealerships across LA and in Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. More

My experience was unexcelled from the courtesy and friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I have never had a better experience with any service department! More

Extremely dishonest organization. They tried as hard as possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for parts and actual hours required by competent mechanics. More

The sales and the service at this dealership are equally terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. I didn't buy my car here but I tried to. Ended up going elsewhere. So, after I got my new car, tried to service here as well. And that is what brings me to this review. These people are so unhappy and horrible. This place needs to go and be taken over by honest individuals. Why is this even tolerated?? More

Excellent service dept!! Took car in for service and was a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! More

This is an amazi g dealer with excellent people and incredible customer service. I won't go anywhere else!! They are always accommodating. They care and they take great care if your car. They are impe incredible customer service. I won't go anywhere else!! They are always accommodating. They care and they take great care if your car. They are impeccable. More

I have ALWAYS had excellent experiences with the staff at Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. A Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. And all of the maintenance personnel, especially Chris Myers have gone of their way [it more about their character [how] as what they do] to be helpful and accommodating, Good people and good service keep me coming back. Thank you SMBMW and BMWUSA. More

Re; BMW 325Ci 2005, 35k miles. My daughter had a Re; BMW 325Ci 2005, 35k miles. My daughter had a check engine light problem so she took it to the dealer where she bought the car new. She go Re; BMW 325Ci 2005, 35k miles. My daughter had a check engine light problem so she took it to the dealer where she bought the car new. She got a quote for needed repairs totaling $6,200! for a number of problems. Paid $145.00 diagnostic fee for this information. Then took it to an independent service outfit (William Leaf automotive) who informed her that only about $550 of the work was needed. Do not patronize this dealer. Rip off; selling uneccesary repairs. Incidentally, the original buying experience was not too good. More