Santa Monica BMW - Service Center
Santa Monica, CA
1,557 Reviews of Santa Monica BMW - Service Center
Excellent service all the way around. From check in to check out. Loved the video inspection. Definitely a nice feature not done at other BMW dealerships. Thank you! From check in to check out. Loved the video inspection. Definitely a nice feature not done at other BMW dealerships. Thank you! More
Santa Monica BMW provides a consistently poor customer experience. The vehicle is never ready when they call me for collection, and I always spend at least 30 minutes standing in the street waiting for th experience. The vehicle is never ready when they call me for collection, and I always spend at least 30 minutes standing in the street waiting for them to retrieve it. Most recently, not only were they late but they hadn’t even washed it. More
Chris Myers is the best, truly! Always so helpful and the process is so easy! Always so helpful and the process is so easy! More
The person who greeted me when I pulled my car up was nice. He told the guy behind me that I was first but the guy in the back still cut the line and went to the service agent. I hold her (service agen nice. He told the guy behind me that I was first but the guy in the back still cut the line and went to the service agent. I hold her (service agent) that I was in front of him but she didn’t seem to care. Originally I was going to wait for the car but now I have to wait for this guy’s car so I decided to go home. Since it was just an oil change I had to pay $15 for a ride home and back. No other dealerships that I’ve been to does that. The one in Alhambra will even give me a free rental to use. More
Cristal and shop foreman Jose performed and excellent execution on a challenging car defect. Thankfully all parts were in stock and completed in a timely fashion even over the holidays. execution on a challenging car defect. Thankfully all parts were in stock and completed in a timely fashion even over the holidays. More
Cesar, my service advisor super professional I live in Valencia CA and drive to Santa Monica. Because they have the best service l. Valencia CA and drive to Santa Monica. Because they have the best service l. More
Everything is great when you have the maintenance agreement. Everyone is friendly. I like the video updates they send. - They usually wash the car after service. They didn't when the car was done, bu agreement. Everyone is friendly. I like the video updates they send. - They usually wash the car after service. They didn't when the car was done, but they washed it after I asked. More