Santa Monica BMW - Service Center

Extremely dishonest organization. They tried as hard as possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for parts and actual hours required by competent mechanics. More

The sales and the service at this dealership are equally terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. I didn't buy my car here but I tried to. Ended up going elsewhere. So, after I got my new car, tried to service here as well. And that is what brings me to this review. These people are so unhappy and horrible. This place needs to go and be taken over by honest individuals. Why is this even tolerated?? More

Excellent service dept!! Took car in for service and was a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! More

This is an amazi g dealer with excellent people and incredible customer service. I won't go anywhere else!! They are always accommodating. They care and they take great care if your car. They are impe incredible customer service. I won't go anywhere else!! They are always accommodating. They care and they take great care if your car. They are impeccable. More

I have ALWAYS had excellent experiences with the staff at Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. A Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. And all of the maintenance personnel, especially Chris Myers have gone of their way [it more about their character [how] as what they do] to be helpful and accommodating, Good people and good service keep me coming back. Thank you SMBMW and BMWUSA. More

Re; BMW 325Ci 2005, 35k miles. My daughter had a Re; BMW 325Ci 2005, 35k miles. My daughter had a check engine light problem so she took it to the dealer where she bought the car new. She go Re; BMW 325Ci 2005, 35k miles. My daughter had a check engine light problem so she took it to the dealer where she bought the car new. She got a quote for needed repairs totaling $6,200! for a number of problems. Paid $145.00 diagnostic fee for this information. Then took it to an independent service outfit (William Leaf automotive) who informed her that only about $550 of the work was needed. Do not patronize this dealer. Rip off; selling uneccesary repairs. Incidentally, the original buying experience was not too good. More

Poor workmanship. No return phone call. The worst Poor workmanship. No return phone call. The worst customer service I have ever experienced. I will never buy another BMW after this experience. I Poor workmanship. No return phone call. The worst customer service I have ever experienced. I will never buy another BMW after this experience. I have another dealership trying to fix what they damaged. I hope for BMW's sake this dealership changes ownership. More

So bad it was funny. Took new 550i in to have door So bad it was funny. Took new 550i in to have door closing issue fixed, goofy directions from GPS, squeaky steering wheel fixed and fall off in So bad it was funny. Took new 550i in to have door closing issue fixed, goofy directions from GPS, squeaky steering wheel fixed and fall off in mileage investigated. They had the car for a day and did exactly nothing. Called corporate back east and they called dealer. Went in to pick car up the next day they still had done absolutely nothing. All problems still there and easily verified if anyone bothered to look. Talked to service manager Charley who said foreman verified they could find no issues. When I pointed out issues could be easily verified (as in turning the steering wheel to make it squeak) Charley the service manager told me to take the car to another dealer and then put his thumbs in both ears and wagged his hands. Mystery is why they would behave in such a bizarre manner. I would think it would be easier to just do the work than piss off a customer. Maybe on drugs or? Love the car; really wonder about BMW dealer and corporate management. More

Worse BMW Service experience ever.. Staff is non-professional, replaced wrong parts and didn't stand behind their repairs.. Just a bunch of thugs.. Stay far far away..!!! They replaced wrong non-professional, replaced wrong parts and didn't stand behind their repairs.. Just a bunch of thugs.. Stay far far away..!!! They replaced wrong parts on my car, convincing me to replace expensive parts, then it also broke down and they refused service to fix. It's just horrible experience. More

Difficult to quantify their awfulness...the Service Advisors don't listen to what you say; they dismiss anything "from the internet" as bogus; and they act like they know better [which they don't or th Advisors don't listen to what you say; they dismiss anything "from the internet" as bogus; and they act like they know better [which they don't or they wouldn't be SAs, they'd be managers.] The actual service is pretty bad. The lot monkeys inflicted three separate scratches on my car during its last stay there, and rather than admit it they attempted to pass it off even though they surveyed the condition of the car when it arrived. They also botched a simple oil change by overfilling the motor. That's pretty much the simplest task there is, and they can't be trusted to do it correctly. I recommend you go ANYWHERE else before here. More