Santa Monica BMW - Service Center

Service dept was Considerate, fast, friendly, accommodating. Especially since my warranty expired during COVID and my mileage is still so low due to same. accommodating. Especially since my warranty expired during COVID and my mileage is still so low due to same. More

Easy to schedule service online, Bill Evans is a straightforward and nice man who always takes care of my car and me. straightforward and nice man who always takes care of my car and me. More

They took care of everything asap and were very helpful. Ordered tire for me for installation and were very efficient. I am very grateful. Ordered tire for me for installation and were very efficient. I am very grateful. More

I deal with Chris Myers in the Service Department. He is very professionals and always goes above and beyond to address my issues. Much appreciated! He is very professionals and always goes above and beyond to address my issues. Much appreciated! More

GREAT customer service (shout out to Cristal! ). No wait time. Went above and beyond. Such a different/better experience here than I had a few years ago. Very impressed with the professionalism an ). No wait time. Went above and beyond. Such a different/better experience here than I had a few years ago. Very impressed with the professionalism and overall process. More

Your service department is great! ! The people were attentive and prompt and very gracious. Sales not so good! ! The people were attentive and prompt and very gracious. Sales not so good! More

The dealership is great and our salesman Amir was wonderful with superior customer service skills. wonderful with superior customer service skills. More

I had a drivetrain malfunction error and my car told me to immediately drive to the nearest dealership because it wouldn't go back into drive ready once it was parked. I called on my way to the dealership to immediately drive to the nearest dealership because it wouldn't go back into drive ready once it was parked. I called on my way to the dealership. I was told there was no loaner car available because loaners book out weeks in advance. If you car breaks down unplanned, you get nothing. The advisor wasn't exactly friendly and treated me as though he's doing me a favor getting my car in. Meanwhile my entire day has been blown up by this unplanned issue. A little compassion goes a long way instead he told me they don't build the cars they just repair them. I didn't hear anything back for over a day. On the second day I had to call, text, and then call the general number for an update. Never got a call back - just a text that the drive assembly needed replacement, the part would arrive mid-March, and that my car was ready for pickup. I had to ask if my car was safe to drive and got a one word 'yes.' I guess the upside is my car is getting the service it needs but talk about a lackluster experience. More

Everyone at SM BMW Service is friendly, courteous and efficient. Cristal Hurtado has been my service advisor for a few years now, and she is fantastic! Always informative, knowledgeable and easy to reach efficient. Cristal Hurtado has been my service advisor for a few years now, and she is fantastic! Always informative, knowledgeable and easy to reach. More

The day of my appointment SMBMW had personnel problems. It seemed that many of the Service Advisers did not make it in that morning and some service techs also were missing. My appointment was for 9:00AM a It seemed that many of the Service Advisers did not make it in that morning and some service techs also were missing. My appointment was for 9:00AM and after being parked in the driving lane of the street for 25 minutes, and sitting in the showroom lounge for 15 minutes, I finally saw the Adviser at 9:40 AM. I was pleased that the service was complete earlier than the time I had requested. More